Double Listing In Dashboard

[grantbrott]

I have a double listing for a client in their Google Places dashboard that I just took over. Both require verification, one was sent before I took over and appears the client did not get or the staff were not warned and it was discarded and I think based on the description for it compared to MapMaker that it is the one showing in MapMaker. The other listing has a verfification card that should be arriving any day now and I am concerned about verifying it and creating another listing out there. Neither listing's information matches the Google+ Local page that appears so I do not know which is associated with that listing which has 16 reviews.

I am looking at having a new card sent for what I think is the older listing and will have to wait another 2-3 weeks for it. I guess I am wondering if anyone knows of a way to associate the listings when they are un-verified with the Google+ Local page by any other means than what is in the edit details section since nothing lines up there with that page. Figured I would ask since they are really concerned about this client and are not happy about the idea of waiting another two weeks for some sort of answer. I already told them to take a seat because its gonna take time but I was curious to if anything like that existing to determine what listings are what.

 

[Linda Buquet]

Sorry Grant, if neither matches in dash then I'm not sure how to tell which one is the one with reviews.

Maybe someone else has an idea.
Anyone???

 

[Colan Nielsen]

So we can investigate and try to help with your listing, please post the following info:

LINK to G+ Local OR if it's missing, link to web site:

Name, address, phone (as listed in dashboard):

Verification date:

Problem:

Related History:

Screenshot(s) if helpful:

Thanks!

 

[Linda Buquet]

Good point Colan. I should have asked. If we can see what's up Grant maybe we can spot something that would help.

 

[Colan Nielsen]

It sounds like the best strategy might just be to remove the two listings in dash, since they aren't even verified yet. After you do that, simply re-claim the listing and you will have no doubts about it.

Some further advice might be possible with screenshots of dash. edit screens, and a link to live listing, but I have a feeling the simplest plan would be what I mentioned.

---------- Post Merged at 09:23 PM ---------- Previous Post was at 09:22 PM ----------

There is just one live G+ Local page, correct?

 

[grantbrott]

Thanks for the feedback, I think I am just going to remove them from dash and start from scratch.

 

[Andrew Sawyer]

Thanks for the feedback, I think I am just going to remove them from dash and start from scratch.

You could post the links to the G+ pages and/or Google Map Maker features and we could help troubleshoot it for you. It sounds like you have a situation that involves duplicates and/or merged features and that can be tricky.