Hi, no thats not the problem, actually within the FB business page, it says we dont have any reviews or recommendations but we have 5+ (see attached if that helps)
It's the same with my FB page too. I just noticed it, thanks to you.Hi, no thats not the problem, actually within the FB business page, it says we dont have any reviews or recommendations but we have 5+ (see attached if that helps)
Thank you
Oh how annoying, I have searched everywhere and cannot find out how to fix it! grrr
Honestly, Facebook has been kind of a mess lately. Ad accounts are being turned off and suspended without warning, these review issues are pretty widespread, and people are getting account suspensions for ridiculous reasons. I think they locked things down a bit too tightly after a recent update and haven't worked it all out yet. Unfortunately, support hasn't been incredibly helpful for any of the above at this point, I'm hopeful that it'll resolve soon though.
We are having this same issue - but WORSE... a few weeks ago, we noticed Facebook shut the reviews tab OFF on our business page - so now they don't even show up on our page anymore. We specialize in natural thyroid, autoimmune and fatigue disease healing for patients around the globe internationally, so I was concerned it was them censoring our patient healing case studies. If you go to our page forward slash reviews - you can still see our patient reviews there, but, no one knows to navigate to that link. Everytime I try to turn the reviews tab back on in our page settings, Facebook will have it shut off again shortly after. In addition, they're stating we have 0 reviews and 0 out of 0 rating, when we have 40+ patient reviews all 5 star ratings, as all our patients come to our online clinic after countless "top" wellness centers, doctors, endocrinologists, functional medicine and naturopathic doctors don't get them total recovery results and actually only cost them more money, time and health. I've tried to reach out to Facebook, and they have been completely unresponsive. At one point our Patient Coordinator posted on their community for help, they removed her post, she reposted it the next day and they immediately closed her Facebook account! We've been able to get her account reopened by appealing, but, still no return of our page reviews tab to our page, and our patients are very upset! They want their stories heard - because many of them almost lost their lives and/or financial well-being to limited health recovery paths before they found our company. I'm very frustrated with this issue and that they've been unresponsive. It's hard enough for people to believe that a Bio-individual Functional Nutritionist with greater scope in human body nutrition can get them better healing results than any form of doctor ever could, add to that they take away our proven patient results and transformational healing stories. If anyone knows why they're doing this, or what can be done to get them to respond or help, we'd appreciate any insight! I happened to catch this thread by researching online.
Unfortunately, I don't have a why or a fix for you right now. For what it's worth, a lot of medically-focused pages and groups are having a lot of problems right now. I'm hearing about ad accounts being shut off, groups being penalized or even shut down, and members and admins being put in "time out" for up to 30 days. Sometimes it's obvious, but sometimes there isn't an overly apparent reason.
Thanks, yes - our industry of Natural and Functional Medicine, as well as Functional Nutrition, has been hit really hard, and continues to be. We are making moves to showcase our patient reviews in new ways, yes - thankfully we had them all documented. Hoping for some resolve or answers from Facebook soon though. I'm also seeing some issues with reviews happening to other types of business pages too.
You are definitely not alone, both in your experience and in your frustration! It doesn't appear that anyone is immune to these sweeping changes, though some industries do seem to be hit harder than others.
Unfortunately not.
