More threads by allanzen


Sep 12, 2023
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Hello, all!

First post to share some info and maybe get your insights about it.

The other day I posted a tweet related to a user consult in the GBP Community, since I don't have many followers nor I'm very active in Twitter (X), I'm sharing it with you so you can share with me your thoughts.

Basiclly, the user ReasonableCloud mentioned in a #GBP community thread. He was trying to create an Organization Account and GBP's agents replied to him that the organisation/agency account option is deprecated.

Do you guys have any info about this? Any official notification from Google?

I definitely haven't heard anything from Google about this but will ask them and let you know!
I'm pretty sure I've seen announcements about that. Because the multi-GBP dashboard comes back past a certain number of GBPs anyway, google does not create new agency accounts anymore. Given how inconvenient it can be to get the clients to use the GBP group numbers instead of emails to add agency accounts, I think that's a wise move.
Thank you both for your replies. Let's see how it develops.

Oh... for agencies it will be a pain. Are there any updates about the case with agency accounts? i didn't here anything about it
No, I don't think they are going away.
Hi! I've been trying to create an Agency account for the last two weeks and it was not possible, the same message kept appearing every time I tried.

Screenshot 2023-11-29 at 18.41.22.jpg

I've contacted support, and after several emails and an "interesting" call with Google Support, I received this answer.

"As per our discussion on call, I can confirm the process of creating an agency account has been deprecated."


Would it be possible to confirm this is true? Also, the GBP API documentation says that in order to request access you need an Agency account, is this so?

Many thanks.
Hi Luc,

That is super interesting. I'm going to ask Google about that and I'll report back here with any findings.

Hi Collin,

Have you heard from Google about the Agency accounts?

Ben Fisher is also reporting this other issue with Agency accounts:
Hi Collin,

Have you heard from Google about the Agency accounts?

Ben Fisher is also reporting this other issue with Agency accounts:

I confirm and we have the same thing. We have not received and cannot accept invitations from customers for several days.
Hi Marcin,

Yes, we are still not able to create an agency account.
Also, GBP Support keeps replying that the Agency accounts have been deprecated and cannot help us.
I haven't heard back on the issue of support telling people agency accounts are being deprecated. I have asked for an update.

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