GBP call history - Any solutions?

[Echdip]

Hi All,

We are a service area business and reporting on GBP calls has always been one of our top priorities. With Google saying that the call history will be gone as of the 31st of July, we were wondering if there are any possible solutions to report on future GBP calls.

Much appreciate your help in advance.

Echdip.

 

[JS Girard]

look up call logging services? It's a pretty common service offered by dozens of company.

 

[Colan Nielsen]

We use call tracking services, typically call rail or call tracking metrics.

 

[Ben Seidel]

@Echdip we use call tracking software that is not specific to one single platform. That way you can avoid being at the mercy of each of platforms', like GBP, native call tracking features (that may or may not stick around) and you can track all calls from one centralized system - Google Business Profile Call History and Chat Features Shutting Down – Best Alternatives

 

[klharris08]

Call History is going away, not reporting on calls in general. I'd recommend a call tracking line to be more precise, but Google will still report on a Call Metric in GBP Insights. The trending of that number will still provide value in terms of improvement or not.

 

[Kurt Steinbrueck]

I recommend call tracking as well. I use CallRail and I think it works well.

 

[Echdip]

Thank you all for your valuable feedback. I very much appreciate it.

Echdip

 

[VigneshK]

Hi, I just joined the forum and saw the "Call History" topic is being discussed here. I have a confusion. Does this mean the "Calls Metrics" from the Performance Tab will also be discontinued? As per Google, we can still add the phone number.

 

[JS Girard]

Hi, I just joined the forum and saw the "Call History" topic is being discussed here. I have a confusion. Does this mean the "Calls Metrics" from the Performance Tab will also be discontinued? As per Google, we can still add the phone number.

Absolutely not. These are two completely different systems. Call history tracks individual stats about each call.

Call metrics merely count how many clicks on the button occurred on mobile, and they are not affected by the end of call history.

 

[VigneshK]

@JS Girard Thank you!

 

[Mattk97]

Absolutely not. These are two completely different systems. Call history tracks individual stats about each call.

Call metrics merely count how many clicks on the button occurred on mobile, and they are not affected by the end of call history.

With Google deprecating call history, we've seen some profiles report a lower amount of calls compared to month over month. Do we know if it's just call HISTORY that Google is deprecating and not also call metric reporting?

 

[VigneshK]

@JS Girard Just an Update. Google has stopped showing the "Calls" Metrics from the Performance tab.

 

[Mattk97]

@JS Girard Just an Update. Google has stopped showing the "Calls" Metrics from the Performance tab.

That's so dumb... why deprecate it out of the blue?

 

[JS Girard]

Yes, it's taking all of us by surprise. No one knows yet whether it's a bug or just awful communications from Google that failed to clarify this was always the intent.