Getting Primary Ownership

[sarmcl]

I reached out to support about this but wanted to ask here to.

• Client has manager only access to their business listing(they provided us with their credentials)
• The primary owner is an old vendor who they no longer work with. I was able to see the email address and emailed him 5 days ago about transferring ownership to us since we can not switch it due ton only being a manager. As of today, no response
• Other than directly reaching out to support, I dont see anything else for me to be able to do in order to get full ownership since we are already managers on the listing. Is this correct?

 

[keyserholiday]

Have your client create a new email address with the domain ie gbp@google.com. The add that email to Google analytics and Google Search Console. Then request ownership access with that email. The owner will have 3 days to accept or decline the request. Once the request is declined or 3 days have passed, your client will be able to file an appeal and they will be provide with a way to verify their affiliation with the business and gain access to it

 

[dnp]

I have a similar situation. This process won't affect the reviews or any other edits that have been made prior to the ownership request, correct?

 

[keyserholiday]

It will remove the replies to the reviews.

 

[dnp]

Thanks! It will also remove all the current owners and managers from the profile as well once the new owner has verified the listing?

 

[keyserholiday]

Yes, it will.

 

[dnp]

thank you.