More threads by sarmcl

sarmcl

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I reached out to support about this but wanted to ask here to.

  • Client has manager only access to their business listing(they provided us with their credentials)
  • The primary owner is an old vendor who they no longer work with. I was able to see the email address and emailed him 5 days ago about transferring ownership to us since we can not switch it due ton only being a manager. As of today, no response
  • Other than directly reaching out to support, I dont see anything else for me to be able to do in order to get full ownership since we are already managers on the listing. Is this correct?
 
Solution
Have your client create a new email address with the domain ie gbp@google.com. The add that email to Google analytics and Google Search Console. Then request ownership access with that email. The owner will have 3 days to accept or decline the request. Once the request is declined or 3 days have passed, your client will be able to file an appeal and they will be provide with a way to verify their affiliation with the business and gain access to it

keyserholiday

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Have your client create a new email address with the domain ie gbp@google.com. The add that email to Google analytics and Google Search Console. Then request ownership access with that email. The owner will have 3 days to accept or decline the request. Once the request is declined or 3 days have passed, your client will be able to file an appeal and they will be provide with a way to verify their affiliation with the business and gain access to it
 
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dnp

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I have a similar situation. This process won't affect the reviews or any other edits that have been made prior to the ownership request, correct?
 

dnp

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Thanks! It will also remove all the current owners and managers from the profile as well once the new owner has verified the listing?
 

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