Mike G

Member
Joined
Jul 20, 2020
Messages
3
Reaction score
0
My client, a local plumber, noticed on 7/19/20 that the Ph. # displayed in his GMB listing is not his #. The correct Ph. # displays when using a computer. He claims that it has always displayed correctly on his phone before.

When I looked at his GMB account, I say that Google Assistant calls we turned on. I thought that this might be the reason. I have turned it off, but the issue persists 24 hrs. later.

I also looked at several of his competitors listing via phone and computer. Again, the # that appears on the phone is not the business' #, but the computer GMB displays the correct #.

When you click the # to call, it activates the phone with the proper phone #, not the one displayed.

So I widened my look (I looked at lawn care, electricians and department stores) The Dept. Store displayed Ph. #s matched, but the numbers for local electricians & lawn care companies did not.

Any idea what is going on? My client is very proud of his Ph. # and wants it to display on all devices all the time. He is also afraid that spoof numbers may make people question the legitimacy of his business.

Any help and advice is appreciated.

Thanks,
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,908
Hey @Mike G

My gut tells me it is related to whatever is happening here - 2nd Phone Number Showing up on GMB - Local Search Forum

Have you contacted GMB support to see what they say? If you do, can you report back on what they tell you?

For the other examples that you came across with the electricians, are those listings you manage or random listings you checked in the wild? And were you comparing the GMB number with what is listed on the website?
 

Mike G

Member
Joined
Jul 20, 2020
Messages
3
Reaction score
0
Hey @Mike G

My gut tells me it is related to whatever is happening here - 2nd Phone Number Showing up on GMB - Local Search Forum

Have you contacted GMB support to see what they say? If you do, can you report back on what they tell you?

For the other examples that you came across with the electricians, are those listings you manage or random listings you checked in the wild? And were you comparing the GMB number with what is listed on the website?

Thanks @Colan Nielsen ,

We only have one phone # listed on our GMB.

The other examples like electrician were random searches. I will do some more today. MY initial discovery is that it is affecting service businesses and not B&M stores. I.e. the department store. showed the correct numbers but law care services did not.

It may be related to some form of call-tracking system. The number changes regularly when viewed via mobile devices and all seem to call the right place. (I believe Google has/is offering both Callrail & Google Assistant Calls) Hence, why I made sure I have Google Assistant Calls turned off.

I have reached out to Google Support. here is the canned message they have sent me twice, eve after send them screenshots showing the different ph#s.

"I have checked your business details and found out that the only number that is live for your business on Google maps and search is ´+1 919-554-9888´ and the same can be checked here. If you have further questions related to this issue, simply reply to this email and we'll be happy to help! For additional support on a different issue, you can always reach us via our Help Center [g.co/gmbhelp]. You may receive an email survey regarding your interaction with GMB Support. We value your feedback"

They just responded this morning to my request that the issue gets upgraded:

"I request you to 'Send Feedback' for the same so that the incorrect details are shared with the relevant team and they can review the information. Once they find the information provided by you relevant, you will automatically see the changes going live on search results. Once you will report on Google maps concerned team will get the notification they will do their checks and will take action accordingly."

I thought that that was what I was doing by contacting GMB support.

Thoughts?
 
Last edited:

Mike G

Member
Joined
Jul 20, 2020
Messages
3
Reaction score
0
I have gotten some clarity - The listing section at issue is actually part of Local Services. Although my client does not buy ads, this section lists local businesses that have GBM profiles under the paid ads. Because it is run by the ad serving program, what I am seeing are the call tracking phone numbers.

Any ideas as to if the "free ads" can request to not have the call tracking active?

Thanks,
 
Similar threads
Thread starter Title Forum Replies Date
V GMB displays stock of goods in the fialle Google My Business & Google Maps 1
Ann Ross Posts in GMB not displaying directly Google My Business & Google Maps 2
Travis Van Slooten GMB Dashboard Has One Address But Displays a Different Address in Maps? Google My Business & Google Maps 1
MannyL GMB page website does not display services Help & Support for Google Local 4
cleverlyengaged Multiple reviews from customers are not displaying on client's GMB profile. Nothing for 9 months. Local Reviews 6
M Photo displayed on GMB local listing Help & Support for Google Local 5
Linda Buquet GMB Display Update? NO Reviews but A B Cs Google My Business & Google Maps 9
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 1
rich_marlatt What is the GMB best practice for moving offices? All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Webinar GMB Best Practices for Multi-Location Sites: Live Webinar April 14, 2021 Events 0
WilliamA Free Chrome browser extension for GMB Categories. NAP, Categories, Dashboard Data 7
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
abbiebeltran GMB Verification Postcard Update - What Does 2021 Postcard Look Like? Google My Business & Google Maps 1
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
T GMB Getting suspended after verification. Help & Support for Google Local 4
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
Greg Bernhardt Attribution for product clicks in GMB panel Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
BrentCarnduff GMB account suspended - why? Help & Support for Google Local 1
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
NevenaIvanova Additional Phone Number in GMB dashboard Google My Business & Google Maps 1
rayrober GMB Messaging does not turn on Help & Support for Google Local 2
BenFisher PSA: GMB Not Showing Address Form on Verification - BUG Google My Business & Google Maps 3
Kevin Marshall Thoughts On Wix and GMB Announcement Websites, Software, and Security 2
Rich Owings GMB products with UTM tracking not showing in GSC Help & Support for Google Local 1
Vincent_Bakker Can't control GMB because primary owner died Google My Business & Google Maps 5
S 2 GMB Suspended for Two Different Owners Multi-Location Issues 4
J Reporting unethical GMB practices Google My Business & Google Maps 2
hajnasiewicz GMB repeatedly changing Health & Safety and Service Options Local Content 6
J GMB Showing County Instead of City Google My Business & Google Maps 4
Matt Chauhan Opinion on entering service areas within the GMB dashboard for Brick and Mortar Businesses NAP, Categories, Dashboard Data 2
nathangdavidson Does anyone know if there's a GMB Category for vaccination centre? Google My Business & Google Maps 8
F GMB ranking timeframe after building backlinks Local Search 1
Scott Rawlins GMB Listing in Greece Google My Business & Google Maps 4
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
hajnasiewicz GMB Postcard Delays in Verification All Things Google My Business [PRIVATE] (LocalU) 4
djbaxter Spike in GMB Rejections? Google My Business & Google Maps 5
D New GMB listing possible due to acquisition of company? Service Area Businesses 3
Annika Neudecker One year later, is your GMB/local SEO traffic still up? Local Search 3
greenworld_ GMB Products Image Size Google My Business & Google Maps 2
W Is it possible to remove reviews on GMB? Local Reviews 4
Jen Currier Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential? Service Area Businesses 2
jross Incomplete GMB Listing Error? Google My Business & Google Maps 3
Jen Currier Is there any advantage, besides a single sign in, to having all clients connected to our GMB account? Google My Business & Google Maps 3
R GMB star rating popup on mobile Local Reviews 4
Annika Neudecker Mysteriously vanishing GMB listings Google My Business & Google Maps 5
A Listing suspended due to account manager spamming? Google advise to create new GMB Local Search 13

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom