liorenda

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Hi there,

One of my clients has a bulk verified account in GMB, but when trying to answer a question in the FAQ section, it keeps returning an error message (See photo attached).
When trying to answer as a "regular" user, it works fine. It goes the same for another client, which isn't bulk verified - everything works perfectly fine.
Could it be that Google isn't allowing Bulk verified accounts to answer FAQs? that would be odd, though.

Did you encounter a situation like this? What did you do then?

Thanks,
Lior

FAQ.png
 

Tim Colling

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Is the client trying to use the same account for both (1) posting the question, and (2) posting an answer to the question?
 

liorenda

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Thanks! will definitely do that.
It's been more than a week since trying to contact GMB chat support, but I haven't heard from them since. What is their usual response time? Is there another way to contact them?
 

Colan Nielsen

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@liorenda Whenever contacting support through chat always ask them to send you a follow-up email. This will give you a case ID as well as an email you can reply to if you have follow-up questions.

What was the outcome of the chat interaction? Did it require a follow-up?
 

liorenda

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We filled in the contact form, but never got any answer or call.
 

liorenda

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Forgot to mention that now we can't reply reviews either. Keeps giving us an error message. We downloaded the new GMB app, hoping we could answer via the app, but I guess it's not built for bulk verified accounts, since it only presents 100 locations out of the 300 we possess.
 

Colan Nielsen

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@liorenda I'll need the maps URL of the listing in order to have Google troubleshoot further.

Can you DM that to me?
 

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