Caroline

Member
Joined
Jun 14, 2017
Messages
66
Reaction score
9
Hi,
There's a GMB listing that I have been asked to look at as the image will not change on it. The owner deleted all the photos and started again to try and remove the photo showing in search but although the photo is no longer in the photos section of GMB, Google is still choosing to show it? How do we change it as the person in the photo has left?
Any help appreciated.

Capture1.JPG
 

Caroline

Member
Joined
Jun 14, 2017
Messages
66
Reaction score
9
I'm not sure but at least a week since we deleted all the GMB photos including this mugshot.

Where do I report the image? When I click on it to see all images, it isn't visible anywhere?

Thanks
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,834
Solutions
8
Reaction score
1,398
If you click "see photos," click on the specific photo you want to remove, and then click the flag icon in the upper-right-hand corner, you can ask Google to do this or that with the photo. Google's somewhat better about taking action on ill-fitting photos than on other problems, in my experience.

If you don't see the photo after you click "see photos," then as gone as it can be for now, and should be a matter of time before it drops out of the sidebar.
 

raellovepie

Member
Joined
Jul 15, 2019
Messages
83
Solutions
1
Reaction score
79
I can't remember where I saw this trick but it was posted somewhere recently. And when I tried it - it seemed to work. You can try it out and let us know.

1. Change your preferred cover Photo in the Photo menu
1611941960304.png


2. Open the Website menu
1611941927266.png


3. Look for "Edit Header Photo" and change it to the photo you just selected as your cover photo
1611941987901.png


You don't even have to publish the website. I waited for at least an hour to see it changed.

Again, my success rate was 1 of 1. So I can't say it works all the time.

Edit: Actually, 2 of 2 as I tried it again. And the 2nd time it was instant. One thing I noticed is it will work if the cover photo is in 4:3 Ratio.
 
Last edited:

Caroline

Member
Joined
Jun 14, 2017
Messages
66
Reaction score
9
I can't remember where I saw this trick but it was posted somewhere recently. And when I tried it - it seemed to work. You can try it out and let us know.

1. Change your preferred cover Photo in the Photo menu
1611941960304.png


2. Open the Website menu
1611941927266.png


3. Look for "Edit Header Photo" and change it to the photo you just selected as your cover photo
1611941987901.png


You don't even have to publish the website. I waited for at least an hour to see it changed.

Again, my success rate was 1 of 1. So I can't say it works all the time.

Edit: Actually, 2 of 2 as I tried it again. And the 2nd time it was instant. One thing I noticed is it will work if the cover photo is in 4:3 Ratio.
Thanks!
 
Similar threads
Thread starter Title Forum Replies Date
greenworld_ GMB Products Image Size Google My Business & Google Maps 0
W Is it possible to remove reviews on GMB? Local Reviews 4
Jen Currier Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential? Service Area Businesses 2
jross Incomplete GMB Listing Error? Google My Business & Google Maps 3
Jen Currier Is there any advantage, besides a single sign in, to having all clients connected to our GMB account? Google My Business & Google Maps 3
R GMB star rating popup on mobile Local Reviews 4
Annika Neudecker Mysteriously vanishing GMB listings Google My Business & Google Maps 5
A Listing suspended due to account manager spamming? Google advise to create new GMB Local Search 13
chrism Local Competitor Keyword Stuffing/Similar Words In GMB Spam on Google 2
L How to reset the address that has been hidden on GMB, if they move locations? Local Search 1
S How to remove a GMB from maps of a previous owner who ran 3 businesses from the same address Google My Business & Google Maps 6
valentinb13 GMB uses residential address—but client wants to use PO Box for other citations... Citations 3
NickB-Tampa Should all the phone numbers on the landing page to our GMB listing be included in the structured data? Google My Business & Google Maps 2
FriarTuck00 Question Regarding GMB Listings and Phone Numbers Multi-Location Issues 3
Nikki Stine GMB for Gun Shop pulls in 'FFL Transfer Fee' pricing from a Facebook Post. Is this normal? NAP, Categories, Dashboard Data 4
D GMB showing 2 Review sections at Zero Google My Business & Google Maps 0
K GMB Adding Old Business Name & Putting True Name in Parathesis Only In English Browser Google My Business & Google Maps 1
Professor M Is Google thinking of adding payment capabilities to GMB listings/website? Google My Business & Google Maps 2
Jeffrey Marking GMB as moved Moving or Name Changes 6
B Compare/Contrast different GMB location's data? Google My Business & Google Maps 4
C Changing website on GMB listing seems to have caused massive a loss of traffic :( Moving or Name Changes 1
B GMB listing missing from search, dashboard and GSC. Yikes!!! Help & Support for Google Local 3
D Backlinking for GMB Local Search 1
Koray Tuğberk GÜBÜR Two Different Business Places at the Same Address: Should I Add Them to GMB? Local Search 1
Scott ClientClicks How to get GMB to show social media icons in knowledge panel? Google My Business & Google Maps 4
Fran GMB Suspension Contact Us Messages 3
Fran GMB Suspension Google My Business & Google Maps 2
accessted Local Falcon GMB Question Service Area Businesses 2
J Wrong GMB Listing Appearing when Searching for Physician by Name Google My Business & Google Maps 4
annatindal GMB Customer Uploaded Photos Question All Things Google My Business [PRIVATE] (LocalU) 2
nathangdavidson Anyone noticed Website fields not being updated in GMB, even though approved? Google My Business & Google Maps 5
jpayne7 Business Moved Before GMB Verification (Postcard is Being Sent to Old Location) Moving or Name Changes 7
Wary Goose GMB Messaging now enabled by default for new locations? Google News: Important Changes & Features 1
david.victor GMB Q&A vs your website's FAQ - Best Practices? Google My Business & Google Maps 5
MatGee Adding Make Appointment Button to GMB Google My Business & Google Maps 1
B "Check Insurance Info" Link In GMB - How'd it get there? Google My Business & Google Maps 2
accessted Filtered GMB NAP, Categories, Dashboard Data 3
brownaddesign Help with Bing Places - Accidently imported all our GMB listings Local Search 3
E What is the Click Through Rate / Conversion Rate for GMB or Local 3 Pack listings? Google My Business & Google Maps 3
micromano Will changing a business name in GMB cause reviews to be lost? Moving or Name Changes 3
M Google changes client's 5 year old, verified GMB to a duplicate listing Google Duplicates & Merges 7
Sheryl Loch GMB Automatically Reposting Photo's Help & Support for Google Local 6
H Suspended GMB - Told It Will Be Reinstated - Then Suspended Again - Now What? Google My Business & Google Maps 8
Rich Owings Does "near me" optimization bring more organic or GMB clicks? Organic SEO 4
N Verification of GMB account Google My Business & Google Maps 4
IanJohnson Office destroyed in hurricane, what should we do about the GMB listing? Google My Business & Google Maps 1
W Gathering GMB Dashboard Links Multi-Location Issues 1
abbiebeltran Disgruntled former employee leaves 9 1-star reviews and counting on GMB listing Local Reviews 5
Jim Froling New look in my agency GMB dashboard. I like it! NAP, Categories, Dashboard Data 1
LaurenHoward Mobile SERPs showing wrong phone number on GMB NAP, Categories, Dashboard Data 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom