Joined
Jan 2, 2019
Messages
10
Reaction score
1
We manage a GMB listing and SEO for a local ServiceMaster franchise. I received a request for ownership from a reputable marketing agency (I don't want to call them out here) who stated they were redesigning their website, and they needed ownership access of the account to setup the functionality with GMB as part of their redesign.

I gave them ownership access to their listing, and they proceeded to make us all managers on the account.

The problem is that I did not verify with the owner that this company is actually doing a redesign before handing over ownership of the GMB account. We spoke with the owner this morning, and I found out that they are not doing a redesign of their website. The owner stated the other agency has been hounding them since 2010 trying to get them to do a redesign with them.

If the other marketing agency won't give us back our ownership access to their GMB listing, is there any other recourse that we have with Google?
 

Tim Colling

Moderator
Local Search Expert
LocalU Member
Joined
Sep 3, 2014
Messages
1,283
Reaction score
706
Wow! That sounds really shady. Is the other agency someone that we would all probably recognize?
 
Joined
Jan 2, 2019
Messages
10
Reaction score
1
If you've been in the industry awhile, and especially if you work with any ServiceMaster franchises, then there's a good chance you have heard of them before.
 

abbiebeltran

Member
Joined
Jan 25, 2017
Messages
35
Reaction score
14
You should definitely call out the agency. Also, GMB has different access levels. I always advise to only have 1 primary owner per account and set everyone else as a manager. You can set someone else an owner (not primary) and still be able to remove them from the account as the primary owner.

Also, if it is an agency then it will be easy for them to transfer ownership back to you... #slimeballs
 

Tony Wang

Member
Joined
Oct 13, 2014
Messages
191
Reaction score
87
@Kevin Marshall Yes please, definitely call them out here! Not sure why you refer to them as "reputable" because that move disqualifies them in every sense of the word.

And for the record, the actual owner should be the only Primary Owner, no agency should have that status. And you can request ownership from Google if you need to, but it's more trouble than you should have to go through. Demand those guys rightfully return ownership.
 
Similar threads
Thread starter Title Forum Replies Date
Hammer GMB listing, can't find out who owns or request access All Things Google My Business [PRIVATE] (LocalU) 5
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
Scott Rawlins GMB Listing in Greece Google My Business & Google Maps 4
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
D New GMB listing possible due to acquisition of company? Service Area Businesses 3
Jen Currier Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential? Service Area Businesses 2
jross Incomplete GMB Listing Error? Google My Business & Google Maps 3
Annika Neudecker Mysteriously vanishing GMB listings Google My Business & Google Maps 5
A Listing suspended due to account manager spamming? Google advise to create new GMB Local Search 13
NickB-Tampa Should all the phone numbers on the landing page to our GMB listing be included in the structured data? Google My Business & Google Maps 2
FriarTuck00 Question Regarding GMB Listings and Phone Numbers Multi-Location Issues 3
Professor M Is Google thinking of adding payment capabilities to GMB listings/website? Google My Business & Google Maps 2
C Changing website on GMB listing seems to have caused massive a loss of traffic :( Moving or Name Changes 1
B GMB listing missing from search, dashboard and GSC. Yikes!!! Help & Support for Google Local 3
J Wrong GMB Listing Appearing when Searching for Physician by Name Google My Business & Google Maps 4
brownaddesign Help with Bing Places - Accidently imported all our GMB listings Local Search 3
E What is the Click Through Rate / Conversion Rate for GMB or Local 3 Pack listings? Google My Business & Google Maps 3
M Google changes client's 5 year old, verified GMB to a duplicate listing Google Duplicates & Merges 7
IanJohnson Office destroyed in hurricane, what should we do about the GMB listing? Google My Business & Google Maps 1
abbiebeltran Disgruntled former employee leaves 9 1-star reviews and counting on GMB listing Local Reviews 5
L Recently verified GMB listing not showing much info Help & Support for Google Local 6
RogerM Auditing a GMB listing NAP, Categories, Dashboard Data 3
Koray Tuğberk GÜBÜR GMB Listing Services and Products Local Search 6
nathangdavidson Is having more than one GMB listing actually against Google guidelines? Spam on Google 9
C GMB Listing Hijacked Google My Business & Google Maps 3
NickB-Tampa Should a physician's assistant have their own GMB listing? Google My Business & Google Maps 7
J De-emphasizing a Physician's GMB Listing Local Search 4
DanielTexasLira Business acquires another business. Should I rename the old GMB listing or label it as "Permanently Closed"? Google My Business & Google Maps 2
lukeelliott Using DNI Call Tracking With Website Connected To A GMB Listing Google My Business & Google Maps 1
Koray Tuğberk GÜBÜR Google Doesn't Show a Proper Knowledge Panel with GMB Listing Multi-Location Issues 8
Travis Van Slooten Hard Suspension of GMB Listing: Multiple Businesses at Same Address? Google My Business & Google Maps 9
Jeffrey GMB Listing Not Showing For Direct Searches Google My Business & Google Maps 7
Barb Davids GMB Listing vs Local Schema Google My Business & Google Maps 8
T Separate GMB listings for head office/factory and factory/showroom Multi-Location Issues 3
ganapathy Default Google Ads Extension Phone Number (Advanced information section) in GMB Listing Google My Business & Google Maps 2
Tim Colling Matterport 3D Virtual Tours in GMB listings? Google My Business & Google Maps 6
A Can you add images of Cannabis to GMB listings? Google My Business & Google Maps 3
NickB-Tampa Issues with transferring GMB listings Google My Business & Google Maps 2
djbaxter SEO Company Sabotages Ex-Client's GMB & Maps Listing Google My Business & Google Maps 0
Justin Mosebach PSA: Attempts to hijack listings (don't ignore these GMB notification emails) Google My Business & Google Maps 4
Tim Colling How to find the email address of another User on a GMB listing Google My Business & Google Maps 3
Rich Owings Is anyone having trouble adding users to GMB listings? All Things Google My Business [PRIVATE] (LocalU) 5
LakewoodSEO Height listed in GMB profiles? Google My Business & Google Maps 1
Jeffrey Review count on Ad is different then review count on GMB listing Google My Business & Google Maps 5
Rich Owings Is anyone having trouble adding users to GMB listings? Help & Support for Google Local 2
R TripAdvisor Reviews On GMB Listing For Hotels Local Reviews 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom