RushLocal

Member
Joined
Apr 29, 2013
Messages
9
Reaction score
0
Hey everyone!

I have been having a bit of a problem with older clients not being able to update the information on their Google Local profile, but they can still access and update the Google Page and Google Profile. We have 2 clients with this issue currently, and we were wondering if anyone is experiencing the same thing?

One of our clients have information that is accurate, but was not populated by us at all.

Hope you all had a great weekend!

Cheers!
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,908
I have been having a bit of a problem with older clients not being able to update the information on their Google Local profile, but they can still access and update the Google Page and Google Profile.

RushLocal, when you say "Google Local Profile" are you referring to their G+ Local page?
 

RushLocal

Member
Joined
Apr 29, 2013
Messages
9
Reaction score
0
Sorry, Google+ has become a large focus for us, and I keep forgetting to be more descriptive, before too long it's going to be called the Google Local Plus Plus Places Page ;)

Yes, the G+ Local Page, thank you for clarifying

Cheers!
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,908
Sorry, Google+ has become a large focus for us, and I keep forgetting to be more descriptive, before too long it's going to be called the Google Local Plus Plus Places Page ;)

Yes, the G+ Local Page, thank you for clarifying

Sooo many names :confused: Thanks for clarifying :)

There could be a few different things going on. What are you trying to update? Description? Title? Categories?
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
I have been having a bit of a problem with older clients not being able to update the information on their Google Local profile, but they can still access and update the Google Page and Google Profile. We have 2 clients with this issue currently, and we were wondering if anyone is experiencing the same thing?

Afraid for my pea brain we need to be even more specific.

I assume by Google Local Profile - you mean the Google+ Local page which is the one you create in the Places dashboard?

Then you say they CAN update Google page. Are the 2 pages merged? Because if so then you are not supposed to edit anything in the old Places dash any more.

So if that's the case and you've updated a merged Google+ page but there is still incorrect data, then to fix you need to use the troubleshooter.

If I'm off base on above assumptions then think you need to share a link and explain what you are trying to change or what is incorrect because it's just too confusing to talk generically.
 

RushLocal

Member
Joined
Apr 29, 2013
Messages
9
Reaction score
0
I have a friend with the same problem as another client of mine, so I have asked to use her G+ information for this example:

G+ Local (Business Page)
https://plus.google.com/103277468091372571158/about

G+ Page (Business Page)
https://plus.google.com/112819568829269511760/about

G+ Profile (User Profile)
https://plus.google.com/106798531167287906077/about

The G+ Local page is not updating itself, yet, it is the most recent page created. (It showed up after she received her Google PIN number in the mail, and followed the instructions they gave her in the envelope)

This same situation is happening for two other clients of ours. I have claimed the G+ Local Pages for each of the clients, yet this page will not update, when you update the information. The information displayed on the page isn't even information that was submitted by us.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
I see categories and description. Is the only thing missing images?

Because image uploads are currently taking 6 weeks - sometimes more.

When did she PIN verify?
 

RushLocal

Member
Joined
Apr 29, 2013
Messages
9
Reaction score
0
the pin was submitted about 4 weeks ago. The photos part makes perfect sense (and thank you for that knowledge), I guess what is the confusing part is that none of the information populated on the G+ Local Page was inputed by anyone we know. This has been consistent for our clients having this problem as well. The page is being populated by something else (maybe it's reading off of another page?) and it won't update with new information.

We have some clients whose pins were submitted 3 months ago, and the same problem persists.

Thank you for all your help up to this point, everyone! You're awesome!
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,908
the pin was submitted about 4 weeks ago. The photos part makes perfect sense (and thank you for that knowledge), I guess what is the confusing part is that none of the information populated on the G+ Local Page was inputed by anyone we know. This has been consistent for our clients having this problem as well. The page is being populated by something else (maybe it's reading off of another page?) and it won't update with new information.

We have some clients whose pins were submitted 3 months ago, and the same problem persists.

Thank you for all your help up to this point, everyone! You're awesome!

It sounds like the listing has been claimed in another account somewhere and that is feeding the info, especially if we are talking about the business description. Have you tried reporting the incorrect info with the Troubleshooter as Linda suggested? Google will usually let you know if the listing is claimed in multiple accounts in their response.
 

RushLocal

Member
Joined
Apr 29, 2013
Messages
9
Reaction score
0
Thanks to both of you! I will try that, and let you know how it goes.

All the best!
 
Similar threads
Thread starter Title Forum Replies Date
G Merging Google+ Brand Page with Google My Business Local Listing Google My Business & Google Maps 5
L Verified business listing but no associated Google+ Local Page? NAP, Categories, Dashboard Data 2
latin_sydney Verified business listing but no associated Google+ Local Page? NAP, Categories, Dashboard Data 2
Tim Colling Convert Google brand page to local page Google My Business & Google Maps 6
L Properly Transferring Ownership of a Local Google+ Page Consultant's Corner 4
Linda Buquet Google Official - Reviews Will Not Come Back on G+ Local Pages Google My Business & Google Maps 30
I An individual URL of a Google Local Page Google My Business & Google Maps 4
Linda Buquet The 28th Google+ Local Page Removals Happened on 27th? Good News Though Google My Business & Google Maps 6
John Tabita Can't Verify Changes to Google Local Page, Error Message Google My Business & Google Maps 10
L 25 Local Landing Page Principles to Avoid Google Doorway Problems - by Phil Multi-Location Issues 0
Linda Buquet 25 Local Landing Page Principles to Avoid Google Doorway Problems - by Phil Multi-Location Issues 0
Linda Buquet Google Warns about Doorway Page Algo Update - Could Affect Local Google My Business & Google Maps 16
Linda Buquet Numerous Complaints about GoDaddy's Locu Menu Links on Google Local Pages Google My Business & Google Maps 11
L ▶ VIDEO: HOW to Hide Address on your Google+ Local Page (Plus Why) Service Area Businesses 5
Linda Buquet ▶ VIDEO: HOW to Hide Address on your Google+ Local Page (Plus Why) Service Area Businesses 5
Linda Buquet Remnant or Shell Google+ Pages? The Different Ways these Local Pests Get Created Google My Business & Google Maps 1
Linda Buquet Google+ Update - Can Now add a Poll to your G+ Local Page Google My Business & Google Maps 0
K Google My Business Google plus page vs. local page - is one of these a duplicate? Google My Business & Google Maps 9
A Doctor sublets suite to Phys Therapists - will their Google Local page hurt doctors Google Duplicates & Merges 3
A Doctor sublets suite to Phys Therapists - will their Google Local page hurt doctors Google Duplicates & Merges 3
A Does a Personal Stylist Qualify for a Google+ Local Page Help & Support for Google Local 9
Linda Buquet Pimp Your Google+ Local Page with these 22 Rock Solid Tips Google My Business & Google Maps 2
Linda Buquet 3 Successful Google+ Local Page Examples, iAcqure Blog Google My Business & Google Maps 1
Linda Buquet New Google Local Option - Switch Place Page Over to a G+ Brand Page Google My Business & Google Maps 41
John Tabita Best Practices for creating Google+ and/or Google+ Local Pages Google My Business & Google Maps 1
N Google+ Local vs Google+ Business Page Google My Business & Google Maps 4
dani Google + local page and home address issue Help & Support for Google Local 6
L Google Publishes Guidelines for Local Sites & Location Landing Pages Multi-Location Issues 4
Linda Buquet Google Publishes Guidelines for Local Sites & Location Landing Pages Multi-Location Issues 4
360 Spin Google+ just added a view counter to the +Local profile page Google My Business & Google Maps 8
J Google+ Pages Links not shown in Local Search Results if language is not English? Local Search 8
A tagline on Google+ Local page? Google My Business & Google Maps 17
Travis Van Slooten How Do You Remove Duplicate Photos In New Google+ Local Pages? Google My Business & Google Maps 15
Susan Walsh New Business - Start off with Places For Business Listings or Google+ Local Page? Google My Business & Google Maps 14
C Re-claiming and updating Google Local and + Pages Help & Support for Google Local 4
Phil Rozek New YouTube tab on Google+ Local page Marketing 25
Cagro Google+ Local Page and "Other" Google+ Business Page - What to do if anything? Google My Business & Google Maps 2
L How do we get our Google+ Local page to merge with a duplicate Google My Business & Google Maps 2
Eric Rohrback Google Local Page Layout - Another Test or Update? Google My Business & Google Maps 39
Susan Walsh Is It Better to CLAIM a Google+ Local page through MAPs or Places for Business? Google My Business & Google Maps 7
R Google+ Local Business Page - Reviews Tab Confusion Help & Support for Google Local 9
Optimize Prime Google+ Local Display Update - New About Page Layout Google My Business & Google Maps 18
Travis Van Slooten Business Name Change - How To Handle Their Google+ Local Page? Google My Business & Google Maps 16
Travis Van Slooten Can This Type of Business Merge Their Google+ Biz Page with G+ Local Page? Google My Business & Google Maps 2
Linda Buquet Multiple Managers & Transfer Ownership Added to Local Google+ Business Pages Google My Business & Google Maps 11
C Google+ Local and Google+ Business Page Not Merged Help & Support for Google Local 10
C No Star Rating on my Google+ Local Page Google My Business & Google Maps 8
Phil Rozek Google+ vanity URLs showing on local pages Google My Business & Google Maps 5
drian Multiple Google+ Business Pages? Local & National? Google My Business & Google Maps 7
Linda Buquet Confused re the Different Types of Google+ Local Pages? Google My Business & Google Maps 14

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom