a11c

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I just noticed in the new Places dashboard, when attempting to contact phone support, an option to supply a screenshot (with the ability to highlight specific areas) and description prior to the call.

Even though I supplied this information, the support team still needed to verify my concerns but I think it is a step in the right direction. This option was not available for old places dashboards on the samples we tested

new phone support.jpg

new phone support.jpg
 

a11c

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I missed it and I know of two others that did as well. :eek:

I'll do a better job checking next time
 

Linda Buquet

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No worries at all Alex. I'd always rather have something reported twice, than have you guys hold back assuming I already posted.

There is so much info here it's easy to miss important stuff and sometimes is hard to find because it gets buried.
 
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