Google Local Phone support now accepts screenshots

[a11c]

I just noticed in the new Places dashboard, when attempting to contact phone support, an option to supply a screenshot (with the ability to highlight specific areas) and description prior to the call.

Even though I supplied this information, the support team still needed to verify my concerns but I think it is a step in the right direction. This option was not available for old places dashboards on the samples we tested

 

[Linda Buquet]

Thanks so much for sharing Alex!

I posted about this feature back in June, but I'm sure lots of folks missed it so does not hurt to mention it again. Here is original post w/ screenshot of that option.

Enhanced Phone Support - New Google Places Dashboard

 

[a11c]

I missed it and I know of two others that did as well.

I'll do a better job checking next time

 

[Linda Buquet]

No worries at all Alex. I'd always rather have something reported twice, than have you guys hold back assuming I already posted.

There is so much info here it's easy to miss important stuff and sometimes is hard to find because it gets buried.