Google Maps Directions leading to old address

[manny1020]

Hello,

I have what seems to be an odd problem with Google Maps.

I have a client that recently moved locations, and while all the information was updated for this new address, when someone brings up directions to the location, they get the right map marker, but the actual driving directions go to the old address.

Here is a pic of what is happening (I hope you can still make out the problem with the blur effect going on):



Anyone know how to fix this? Should I contact Google Support? I did make the changes recently, so it might just update automatically, but want to make sure.

 

[Linda Buquet]

Yes that image is just a blur so I can't see anything.

If it's a pure maps problem I'm not sure support can help.

I'd ask at the map forum. Maybe they'll tell you it's just a delay in updating or will indicate how long updates take OR maybe they'll tell you it's a bug and someone will escalate for you.

 

[manny1020]

Yes that image is just a blur so I can't see anything.

If it's a pure maps problem I'm not sure support can help.

I'd ask at the map forum. Maybe they'll tell you it's just a delay in updating or will indicate how long updates take OR maybe they'll tell you it's a bug and someone will escalate for you.

Linda, basically the blue directions line ends at the old address, but you see the red blur? That's the map marker, and the blue directions line should be ending/leading there, but it ends at the old address.

I will contact Google support.

 

[Colan Nielsen]

I will contact Google support.

Hi Manny,

I doubt Places support can help with this issue. But let us know what they say. I'm pretty curious.

As Linda mentioned, you are most likely going to get the the help you need over at the Google Maps Help Forum - https://productforums.google.com/forum/#!categories/maps/issues-and-troubleshooting

 

[manny1020]

Hi Manny,

I doubt Places support can help with this issue. But let us know what they say. I'm pretty curious.

As Linda mentioned, you are most likely going to get the the help you need over at the Google Maps Help Forum - https://productforums.google.com/forum/#!categories/maps/issues-and-troubleshooting

Ah yes, I will try my luck at the Google Maps Help Forum.

Thanks Colan