RobinOctane

Member
Joined
Sep 5, 2013
Messages
129
Reaction score
15
I am so confused, rec'd this in the inbox of one of my clients. I don't understand?

Now when I am looking at his Google Places dash, the two businesses are gone?

Client has two listings. Which I have worked hard to separate, they both had the same number for a long time. Which I finally changed in the dash. Which would never take.

What should I do?

I will say that the Google Plus Pages are still in existence and there seems to be two new Google Plus pages on the Google Plus side.

Also I can go into the Google Plus side and seem to edit the listing coming in from Google Plus. So weird. Does this mean I still own them? But they don't show up in the Google Places dash anymore?








gplaces_gen3_logo_en.png
Hello,

We’d like to inform you that Google Places no longer accommodates more than one authorized owner per business location. Your account contains one or more listings that have been identified as duplicates of other listings and as a result, some of the information you provide will not be shown to Google users anymore.

To get more information or request access to the other listings, please log into your Google Places account.

Sincerely,
The Google Places Team

<tbody>
</tbody>

<tbody>
</tbody>
 
Joined
Sep 3, 2013
Messages
9
Reaction score
1
From what I understand, you should only be editing in Google+Local once you've "gone over."

When I've seen that email before, the location ended up having another location (in addition to the installation I was working with) for a specialty service with the same phone and address that wasn't actually a profile that was being managed.

I was able to find it by searching for the phone number in maps and/or map maker. I then reported the "lesser" location as a duplicate to speed the process along.

I assume you've already checked/modified the phone number using GetListed or something similar to fix the phone number upstream? You may want to just do a search for the phone number in the SERPs to see where it is appearing.

Rich
 

RobinOctane

Member
Joined
Sep 5, 2013
Messages
129
Reaction score
15
Got it. So editing the listing in Google Plus, is the new way everyone is talking about?

In regards to the dupe listings this biz old address had the main number and then they opened a 2nd location.

We made the new address with the main number but there is still a lot of citations with old address & old number.

Also in regards to the extra google plus pages, should I delete them?
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Hang on don't do anything yet. It's different than I think you guys are thinking.

And no you can edit in Places dash as long as Google upgraded the listings to G+. Only need to edit in G+ if you manually created a G+ page and merged it, which was not advised.

Anyway what you think is not what's happening so hang tight. I'm really really sick and can't think and need to find a thread and Google docs to explain what's up. Plus and have an air conditioner repair guy coming in 20 min so need to get dressed and stuff.

So hang tight, don't worry and I'll be back with more info as soon as I can. Don't delete anything.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Thanks Colan I was just coming back to see if you were around and ask if you could find that. But could you also find my thread here and post it. Think it's in G+ Local IMPORTANT forum.

Thanks!
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Thanks for your help Colan, that's the main one.

That's a super long thread several pages long. Be sure to read this post.

Support explained to him: ""Places allowed you to have multiple owners and underneath the new google+ local structure you're only allowed one owner, so Google picks the oldest (first owner) "owner" from the places listing and makes that the owner of the newly generated google+ local. For the other owners that were attached to the places listing, the system duplicates and populates their places dashboard. These are dead non-live listings but are "duplicates" underneath Google's data and are advised to be deleted to prevent any data issues with your listing."

And here is another thread: <a href="http://localsearchforum.catalystemarketing.com/google-local-important/13765-google-attempting-rectify-dual-claimed-local-listing.html">Google Attempting to Rectify Dual Claimed Local Listing Problems w Email Warnings</a>

So in a nutshell, it could be a dual claimed listing issue where the listing you are managing is NOT the original, so yours is a dupe.

OR it could be that other issue. If you manually created a G+ business page and merged, this mess is the result and is why I kept saying do not manually merge, wait for the upgrade.

Also everyone here REALLY needs to subscribe to the G+ Local IMPORTANT forum so you are always informed about this stuff in advance instead of having to read 10 pages today to try to figure it out. I'm the only one that can start posts in that section and they are ALL G+ L updates, bugs, changes and only the most important stuff goes there, so you won't be bombarded in fact you can set up a daily digest and you'll only get one email and I think only on days when there is a new post in that section.

Go there now: <a href="http://localsearchforum.catalystemarketing.com/google-local-important/">Google+ Local IMPORTANT</a> Hit "forum tools" at the top and subscribe so you don't miss anything. And scan that section now too because there is other important new stuff in there too.


Hope with all the reading we've given you Robin you have what you need to figure out which issue is at play here. The instructions Colan linked to at the G forum I think are still a little confusing, so holler if you get stuck and we'll try to help
 

RobinOctane

Member
Joined
Sep 5, 2013
Messages
129
Reaction score
15
How strange suddenly all the listings are back in Places.

Maybe it was the way I went to places from Google search instead of using Google Places as a bookmark.

Either way I can see it all now.

It has Two listings that ask for edits and then two additional listings that are unverified and appear to be dupes.

Gosh Linda I sure am glad you are an expert at this stuff!
 
Similar threads
Thread starter Title Forum Replies Date
NickB-Tampa How can I unsync Google My Business from my Bing Places listings? Google My Business & Google Maps 4
Somsenater Import data from Google My Business in Bing Places for Business Local Search 11
Linda Buquet Major Update: New Guidelines for Google My Business (Google Places) Google My Business & Google Maps 65
Linda Buquet Google "My Business" Launches! Goodbye Places for Business! HUGE Google Update! Google My Business & Google Maps 88
B How to Claim a Google+ Places Listing for the New Business Owner? Help & Support for Google Local 7
Dustybones How Easy is it to Spam Google Places for Business? The FBI Knows Google My Business & Google Maps 0
B Business with Old Place page and new Google + page: what to do? Google My Business & Google Maps 7
Susan Walsh New Business - Start off with Places For Business Listings or Google+ Local Page? Google My Business & Google Maps 14
shondarogers My Google Places For Business Dash vs Clients Google My Business & Google Maps 12
bluehabit Google Places for Business Login Issue Google My Business & Google Maps 3
Matthew Newman Google moving listings out of the Places for Business Dashboard? Google My Business & Google Maps 3
Susan Walsh Is It Better to CLAIM a Google+ Local page through MAPs or Places for Business? Google My Business & Google Maps 7
Susan Walsh New Google+ Local (formally Places) Dashboard for Service Area Businesses too? Google Local 101 6
Tom Bristol New Practice - Google+ Business Listing or Google Places Google My Business & Google Maps 2
Local Search News Curator New Google Places For Business Accounts Can Now Be Transferred to a New Owner via G+ Google My Business & Google Maps 0
Local Search News Curator How to Delete Your Google Places for Business Dashboard Listing in One Easy Step (Or Google My Business & Google Maps 4
B Business Claimed in Old Google Places Dash--Shows Up Unclaimed in New Google Places Google My Business & Google Maps 2
Susan Walsh Google+ Local (Places for Business) phone support Google My Business & Google Maps 3
Jo Shaer New Google Places For Business Duplicate Issue - or is it? Google My Business & Google Maps 3
Daniel C Berman Business with Active Google Places profile, but Marked Closed in Mapmaker Help & Support for Google Local 10
J Should I verify Places dashboard even though Google+ business page is verified/merged Help & Support for Google Local 7
Sunnie Dog Google Place Page For Business That Operates In 2 Different States? Help & Support for Google Local 6
L Google Places - how best to target business area? Help & Support for Google Local 7
A Help! My business has been removed from Google Places and Maps! Help & Support for Google Local 9
WineCountryCarpetCleaning Google places business name replaced with title tag from website Google My Business & Google Maps 8
Andrew Forster No listing in Places Dasbhoard when creating business through Google+ - Bug? Local Search 6
N Google Places - 2 Business Locations... Help? Help & Support for Google Local 12
Colan Nielsen Google Places for Business Help - Will Not Update Clients URL Help & Support for Google Local 29
Linda Buquet Google+ Business Update - Pros and Cons of Merging Google Places Now Vs Waiting Local Search 4
Linda Buquet BREAKING! Google+ Business Merge with Google Place Pages Starts Now! Google My Business & Google Maps 42
Linda Buquet BREAKING! Google+ Business Merge with Google Place Pages Starts Now! Google My Business & Google Maps 0
PSTimB Google Place vs Google+ Local Business Listing Help & Support for Google Local 1
Local Search News Curator Invisible Businesses with Hidden Map Markers Due to Google Places Hide Your Address R Recycle Bin 0
U How is Google Selecting Places on Google Local Context Maps Google My Business & Google Maps 0
Justin Mosebach Google Maps Lists (Saved Places) Google My Business & Google Maps 0
Colan Nielsen Google Now Displaying "Place Topics" on Desktop Google News: Important Changes & Features 1
S Google places email signature with updating review count Google My Business & Google Maps 9
vivekrpatel How Do We Generate Google Place API? Google My Business & Google Maps 2
JoyHawkins Google Launches Place Topics Google News: Important Changes & Features 10
Chay Google Map Place labels Help & Support for Google Local 2
C Tracking Google Places Traffic Google My Business & Google Maps 1
T Tracking Google Places With UTM tracking in Google Anlaytics Google My Business & Google Maps 1
bhartzer Added New Place on Maps.. Google Puts Location as My House Google My Business & Google Maps 2
B Suite Naming Conventions for Google Places Google My Business & Google Maps 2
A Which Address to Use for Ranking in Google Places Citations 11
MiriamEllis Does Google 'My Places' Still Exist? Google My Business & Google Maps 2
C ABRASIVE Re: HEADS UP - Google Removing GMB Pages and Replacing with Maps Place Pages Recycle Bin 0
Linda Buquet New Google Place Actions Pilot: Dynamic Local Schema for Appointments & Reservations Google My Business & Google Maps 1
paulg Google Places API now returns a google maps url rather than a google+ url Google My Business & Google Maps 10
Linda Buquet Haha Want a Fake Google Local Location? Place a Classified Ad Spam on Google 6

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom