Cherie Dickey

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I've had a difficult time catching it when it doesn't say that for quite some time. It's like winning the lottery, haha!

The last time I caught Chat available was very early in the day.
 

Tim Colling

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I actually just conducted a brief but helpful chat with them a few moments before posting this reply.
 

JoshuaMackens

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Interestingly enough, it's happening again.

I refreshed multiple times and also did a F5 refresh. Nothing. Any tips?
 

Tim Colling

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I just saw your message and checked on it from here. It seems to be working. Jump on it! :)
 

JoshuaMackens

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Thanks Tim! Maybe it says that it isn't available if they are already helping someone?
 

Colan Nielsen

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Thanks Tim! Maybe it says that it isn't available if they are already helping someone?

That shouldn't be the case. They have a queue plus I believe they have at least five staff members.
 

JoshuaMackens

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Still seeing "Chat support is currently not available" fairly often. Anything new on this Joy?
 

JoyHawkins

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Yeah someone told me that yesterday and I've experienced it a lot myself. I'll check in with Google and find out what's going on.
 

BenFisher

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I used it yesterday, it was online, then went offline and came back a few mins later.
 

Tim Colling

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Has anyone had any luck at all lately in getting Google GMB chat support? For me, 100% of the many times that I have tried it over the past five days, it has said, "Chat support is currently not available."
 

JoyHawkins

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Yeah actually brought this up recently (internally) as well and basically when chat is full, it sends that message. If you're seeing it that means they are full. I really think they're understaffed IMO so Twitter is a good backup but you do have to wait a day or 3 to get a response. I still think it's better than phone support. I have not used phone support in years because it was SOOOOO bad.
 

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