Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
333
I've had a difficult time catching it when it doesn't say that for quite some time. It's like winning the lottery, haha!

The last time I caught Chat available was very early in the day.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,904
Interestingly enough, it's happening again.

I refreshed multiple times and also did a F5 refresh. Nothing. Any tips?
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,904
Thanks Tim! Maybe it says that it isn't available if they are already helping someone?
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,904
Still seeing "Chat support is currently not available" fairly often. Anything new on this Joy?
 

JoyHawkins

Administrator
Administrator
LocalU Faculty
Joined
Jul 18, 2012
Messages
3,727
Yeah actually brought this up recently (internally) as well and basically when chat is full, it sends that message. If you're seeing it that means they are full. I really think they're understaffed IMO so Twitter is a good backup but you do have to wait a day or 3 to get a response. I still think it's better than phone support. I have not used phone support in years because it was SOOOOO bad.
 

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