Google Support Chat

[JoshuaMackens]

I use this link:

https://support.google.com/business/contact/pre_chat_survey?cfnti=escalationflow.chat&cft=1

For the past few days I've constantly been seeing:

"Chat support is currently not available."

Am I missing something?

 

[Tim Colling]

It seems to be working right now. Jump in!

 

[Cherie Dickey]

I've had a difficult time catching it when it doesn't say that for quite some time. It's like winning the lottery, haha!

The last time I caught Chat available was very early in the day.

 

[Tim Colling]

I've had a difficult time catching it when it doesn't say that for quite some time. It's like winning the lottery, haha!

Very true!

 

[Colan Nielsen]

It seems to be a glitch. A few refreshes typically does the trick.

 

[Tim Colling]

I actually just conducted a brief but helpful chat with them a few moments before posting this reply.

 

[JoyHawkins]

I believe it was a bug. I was informed a few days ago that it was fixed now.

 

[JoshuaMackens]

Thanks guys!

 

[JoshuaMackens]

Interestingly enough, it's happening again.

I refreshed multiple times and also did a F5 refresh. Nothing. Any tips?

 

[Tim Colling]

I just saw your message and checked on it from here. It seems to be working. Jump on it!

 

[JoshuaMackens]

Thanks Tim! Maybe it says that it isn't available if they are already helping someone?

 

[Colan Nielsen]

Thanks Tim! Maybe it says that it isn't available if they are already helping someone?

That shouldn't be the case. They have a queue plus I believe they have at least five staff members.

 

[JoshuaMackens]

Interesting. I'll keep you guys posted.

 

[JoshuaMackens]

Still seeing "Chat support is currently not available" fairly often. Anything new on this Joy?

 

[JoyHawkins]

Yeah someone told me that yesterday and I've experienced it a lot myself. I'll check in with Google and find out what's going on.

 

[JoshuaMackens]

Yeah someone told me that yesterday and I've experienced it a lot myself. I'll check in with Google and find out what's going on.

Thanks!

 

[BenFisher]

I used it yesterday, it was online, then went offline and came back a few mins later.

 

[JoshuaMackens]

I got it today. Looks up now but it does that a lot.

 

[Tim Colling]

Has anyone had any luck at all lately in getting Google GMB chat support? For me, 100% of the many times that I have tried it over the past five days, it has said, "Chat support is currently not available."

 

[JoyHawkins]

Yeah actually brought this up recently (internally) as well and basically when chat is full, it sends that message. If you're seeing it that means they are full. I really think they're understaffed IMO so Twitter is a good backup but you do have to wait a day or 3 to get a response. I still think it's better than phone support. I have not used phone support in years because it was SOOOOO bad.