Google Switching Phone Numbers in GMB Listing

[d2minc]

Twice now I've had 3 clients (3 different industries) have their call tracking numbers removed in GMB.

I'm using this method to add call tracking numbers (502 area code - for both numbers):

[primary] = tracking number
[secondary] = main phone number (that's listed on the site)

Is there a way to tell if Google is making these updates or if they’re being updated by a random person (through Suggest An Edit)?

OR since they're "suggestions", is there a way to just reject the "suggested edits"- similar to what FB does?

I see this message in GMB when going in to edit the Info (“This location has updated information from Google users or other sources. Review these published updates to make sure that they're accurate.”).

Also FYI - When trying to update (when I used "copy/paste" I get error “Invalid Number” (tried multiple browsers) – when I typed in "manually", the updates were saved?). So just a heads up if anyone else is having a similar issue.

 

[Colan Nielsen]

Thanks for sharing!

Is the main phone number that you are using a local or 800 number?

Just wanted to share a couple other threads discussing GMB and Call Tracking:

Google Switching Phone Numbers in GMB Listing

GMB Call Tracking Number Showing Up on Other Listings

 

[d2minc]

They're both local numbers (502 area code).

Thanks. Wasn't sure if I should reply here - Google Switching Phone Numbers in GMB Listing - or start a new thread. I can move this over, if that's better.

 

[Colan Nielsen]

No worries at all. I'll merge it over.

 

[JoshuaMackens]

Happened again for us 1-2 days ago. Same client. Again...annoying.

 

[Tim Colling]

I think I mentioned yesterday or the day before, we had one of these happen as well.

What I noticed about it this time was that the number that they wanted to change it TO is the same as the number in the GMB profile that is identified as their "AdWords location extensions phone"

Isn't THAT odd?

 

[Rik Delta]

Ditto. Three times for one client with last occurring two days ago.

 

[Tim Colling]

They're BAAAAAACK...

Google once again sent email saying that they had edited a client's GMB record to "flip" the phone numbers in the listing to list the CTN second and the main land line first.

"Recent updates have been made to your listing
Help us keep the information on Google Search and Maps as accurate as possible for everyone."​

Is this happening for others?

 

[Colan Nielsen]

Hey Tim, yes we got a few of these notifications today as well.

Just out of curiosity are you using Call Rail or Call Tracking Metrics for your tracking numbers?

 

[Tim Colling]

Call tracking metrics

 

[FriarTuck00]

It happened again to me too. So far, just with one client but I expect to see more in the next few days.

 

[JoyHawkins]

What I've noticed over the last 6 months is that it always happens to the exact same clients of ours (only a small number of them) and I'm really trying to figure out what the connection is.

 

[FriarTuck00]

What I've noticed over the last 6 months is that it always happens to the exact same clients of ours (only a small number of them) and I'm really trying to figure out what the connection is.

I've noticed that as well. It's not all of our clients, but just a handful. If you figure out a connection, please let us know.

 

[Tim Colling]

It happened again today, to a client that it has happened to before. At least Google notifies us, so that we can repair the damage that they have done.

 

[RadinaDisheva]

I too have a client with two phone numbers, but I don't see the second number anywhere - not on desktop, nor on mobile search. Where does it show, besides the dashboard?

 

[JoyHawkins]

I too have a client with two phone numbers, but I don't see the second number anywhere - not on desktop, nor on mobile search. Where does it show, besides the dashboard?

It doesn't show publicly anywhere.

 

[Colan Nielsen]

Where does it show, besides the dashboard?

The only other place you would see it is if you create a GMB website. It would show towards the footer of the site.

 

[JoyHawkins]

The only other place you would see it is if you create a GMB website. It would show towards the footer of the site.

Goes to show you how often I look at GMB websites lol!!