Has anyone used Synup for citations? What's been your experience?

[Mmclean07]

Looking at starting with Synup instead of Yext to manage basic local listings for 500+ locations. Has anyone used Synup? What's been your experience?

 

[keyserholiday]

Don't use them at all. They have a horrible reputation. Use either Whitespark, BrightLocal, or Yext.

 

[Claudia]

Looking at starting with Synup instead of Yext to manage basic local listings for 500+ locations. Has anyone used Synup? What's been your experience?

I currently use them but am in the process of leaving.

 

[keyserholiday]

I currently use them but am in the process of leaving.

Why are you leaving them and where are you taking your business?

 

[Claudia]

Why are you leaving them and where are you taking your business?

They don't clearly identify listing discrepancies and they have many bugs on the dashboard.

 

[Mmclean07]

Don't use them at all. They have a horrible reputation. Use either Whitespark, BrightLocal, or Yext.

Does Whitespark or BrightLocal have a Yelp connection?

 

[keyserholiday]

Does Whitespark or BrightLocal have a Yelp connection?

In order to update Yelp with a citation service, you have to be running paid ads with Yelp and sign a Purchase Order with Yelp.

 

[Mmclean07]

In order to update Yelp with a citation service, you have to be running paid ads with Yelp and sign a Purchase Order with Yelp.

Except for with Yext, correct?

 

[whitespark]

Except for with Yext, correct?

Even with Yext. Yelp requires a direct paid relationship with any brand over 10 locations.

We have a Yelp solution at Whitespark that we have executed for many multi-location brands. Email me at darren@whitespark.ca if you'd like to discuss this.

 

[Conor Treacy]

Has anyone used Synup? What's been your experience?

Attempted to use them a few years ago for 3 listings. They said they could do something, but it turned out that was just their sales guy saying "yes" to everything Ended up canceling a few days after signup. They initially tried to refute the cancelation but came to their senses after I provided the email thread. We use BrightLocal and Whitespark for everything these days.

 

[Jenny_BrightLocal]

Don't use them at all. They have a horrible reputation. Use either Whitespark, BrightLocal, or Yext.

Thanks for the mention, Jason!

 

[Shelly]

For what it is worth, I had trouble a number of years ago with Yext taking my largest client. It was a single healthcare client with over 150 listings. We had the account for years and ran through Yext. Yext called them directly, spoke negatively about our services (which was unjustified), and then convinced the client to sign up directly with them cutting us out. I was extremely clear about my feelings with my rep at Yext, canceled the services for the remainder of my clients, and never looked back. Just food for thought.

 

[Claudia]

The exact same thing happened to a friend of mine. Had a huge account and Yext stole the client.

 

[keyserholiday]

For what it is worth, I had trouble a number of years ago with Yext taking my largest client. It was a single healthcare client with over 150 listings. We had the account for years and ran through Yext. Yext called them directly, spoke negatively about our services (which was unjustified), and then convinced the client to sign up directly with them cutting us out. I was extremely clear about my feelings with my rep at Yext, canceled the services for the remainder of my clients, and never looked back. Just food for thought.

We had a brand contact Yext directly and Yext forced us to transfer the locations over to the brand. The brand then screwed up the migration. It worked out better for Yext as they charged the brand more money than what we were paying them. We used that to drastically lower our yearly cost per location.

 

[Damian Rollison]

Yelp requires a direct paid relationship with any brand over 10 locations.

I know Synup is the topic of the thread, but I wanted to offer a little more context on the Yelp discussion. Yelp does not require a direct paid relationship when working SOCi, under the terms of our relationship as a listing management partner. (I can't speak to the terms other Yelp partners may be offering.)

 

[keyserholiday]

I know Synup is the topic of the thread, but I wanted to offer a little more context on the Yelp discussion. Yelp does not require a direct paid relationship when working SOCi, under the terms of our relationship as a listing management partner. (I can't speak to the terms other Yelp partners may be offering.)

I know how Yelp and Yext work. You need a purchase order as I had to get one from Yelp to sync with Yext. They only would work with the locations that were running paid ads.

 

[Damian Rollison]

I know how Yelp and Yext work. You need a purchase order as I had to get one from Yelp to sync with Yext. They only would work with the locations that were running paid ads.

Different story with SOCi. We don't have that requirement for managing Yelp listings or reviews.

 

[JRS]

For what it is worth, I had trouble a number of years ago with Yext taking my largest client. It was a single healthcare client with over 150 listings. We had the account for years and ran through Yext. Yext called them directly, spoke negatively about our services (which was unjustified), and then convinced the client to sign up directly with them cutting us out. I was extremely clear about my feelings with my rep at Yext, canceled the services for the remainder of my clients, and never looked back. Just food for thought.

Yext...sketchy