Is GMB For Reinstatement and Suspended Listings Not Responsive?

[joonseo]

Good Morning,

Is anyone experiencing Google not being very response for suspended listings?

1) I have submitted reinstatement's for clients and they are not getting the email saying Google has received the request. 1 did but 5 others did not.
2) Clients have reached out to Google via Facebook and Twitter still no response.

Anyone experiencing this?? Thank you all!

 

[BenFisher]

They are being very responsive, I have had clients get out the same day. Some are more complex and take a little longer, but the average is 3 - 7 days. Usually, you will not get an email about it right away and will be notified on reinstatement or decline.

 

[joonseo]

Is there any reason why our clients themselves would not be getting a response from the GMB team. It has been almost a week on some of them with no response via email, twitter and Facebook? I am just thinking they are backed up?

 

[BenFisher]

There appears to be a slight backup, if it goes past 7 days however that usually means there is an issue.

 

[rickmurphy]

I'm about 7 weeks.. cannot get anyone on there end to help

 

[joonseo]

One of my in the 4 week range just got resolved. Wow this is not good for small businesses try to make a living.

 

[rickmurphy]

How did you do that? I'm at 7 weeks with nothing out of Google

 

[BenFisher]

If you are at 7 weeks, there is a much deeper issue. Feel free to PM me.

 

[rickmurphy]

Thanks Ben...What is the best way to PM you?

 

[djbaxter]

Thanks Ben...What is the best way to PM you?

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