Shonda you kinda told us everything that was wrong, but didn't give any of the correct info and the screenshot was cut off, so even their name didn't show. So I really had to dig to figure this out and try to find the correct client info.
You said the Kyle listing here:
https://plus.google.com/105147692261360294060/about?gl=us&hl=en
"is the "scraped" one...old URL...old Office name"
Not scraped. That's a claimed listing. It has images and description. Plus it's a Dr listing not an old practice name. I mean maybe he used to go by that name and changed it BUT a practice name and Dr name are both allowed in Google, so they would not delete it. Especially since its claimed.
PLUS that Dr listing is embedded right on the client's web site. So they are in essence telling Google - here is our listing. See this page: It's the Dr listing on the maps and it looks to me like they obviously claimed it.
Westlake Pediatric Dentistry
Your client: Westlake Pediatric Dentistry -
5656 Bee Cave Road, Suite B-104, Austin, Tx
The medical listing is
Westlake Pediatrics. That one is a scraped listing. There is no address.
However if you click all the 3rd party links - they show the address is
5656 Bee Cave Rd Ste C104 West Lake Hills, TX. (Even though cities are different they land at the same building.)
So since same street address and similar names - maybe merged.
Was that you doing all the edits that keep getting denied in MM? It looks like someone keeps adding incorrect categories in dash and trying to change the name from the Dr name to the practice name on MM. Edits keep getting denied. If that was you making the changes, if there is already a practice name listing in dash, why are you trying to change name on Dr listing to practice name? Then you'd have a dupe, does not make sense. If I were you I'd avoid editing in MM unless you really learn how it works. And if it's the Dr doing it I'd advise them that they are tying things up in more knots which is going to make it much harder to untangle this all.
So this one is a real mind bender. I think the practice listing in your dash may be merged with the Pediatric medical listing and maybe even merged with the Dr listing.
Pretty scrambled up. Best thing I can think of is try using the new phone support option. Which right now is only supposed to be for data problems. So don't lead with merge. Call it a data problem. Say when I click to view listing from dashboard all the info is wrong and none of my info is there. Just start off like that,
ease into it, then explain the rest as you go along.
Hope this helps and best of luck!
