Making a copy of Google Reviews

[Kaycie Smith]

Curious what tool people are using to make a complete copy of a clients Google reviews. IS Phantom (GBP Everywhere) still ok to use or is there an easier or more preferred way to do this. I see many people who have review taken down and the answer to the fix always includes sending a copy of the removed reviews- makes me feel like I should be keeping a log). Sorry if this has been answered before. I searched and didn't really find an answer.

 

[Chris Barnard]

Hi Kaycie,

I don't know about the paid tools; hopefully, someone else can chime in.

Have you tried Google Takeout?

It's extremely cumbersome, downloads all accounts from the Google Account you're using (so do it from an owner's account vs. agency account with multiple GBPs), and you'll need to convert the output JSON file to .csv - but it gives you a record of all names, dates posted/updated, and review text.

 

[Stefan Somborac]

@Chris Barnard - I was going to suggest Google Takeout as the free, clunky option!

@Kaycie Smith - As for paid tools, I've used Outscraper to analyze reviews for suspicious patterns. I don't actually have hands-on experience with it—a friend with an account ran it for me—but the output (CSV) is outstanding.

 

[Kaycie Smith]

Thank you for those suggestions @Chris Barnard and @Stefan Somborac! I have used Google Takeout when needing to save emails, but haven't used it for this specific purpose. I am currently using (as mentioned) GBP everywhere and it does a nice job on the free plan, exporting the reviews to an excel sheet. My problem is that I would need to manually do this for each client- which is possible as a yearly or bi-yearly task but ongoing would be rough. I guess I am looking for something more automated.

@Stefan Somborac - I have not heard of Outscraper but check it out!