Manage Google Business Account - Google forcing businesses with multiple locations to manage on Search

[seaniaaa]

Hello all. I very very clearly remember multiple sources confirming that GBP users with multiple locations would NOT be forced to manage businesses on Search or Maps. I very specifically combed through all the information coming out around the shutdown of the GMB app to make sure, since this would greatly impact how we do business. We are now being automatically redirected to Search whenever we select a listing on the GBP manager. Our locations are ungrouped. Any tips for getting this to stop? Is the only choice to set up an agency account? Do location groups stop it? Any feedback is appreciated. This was an overnight switch that hit us out of nowhere in the last few days. And we have over a thousand individual verified listings in our account. Many are individual businesses but there are plenty with multiple locations.

 

[Claudia]

I have a client that needs to update a menu item and I am getting a 500 server error page instead. Any one else have this issue?

 

[Amy Toman]

@JoyHawkins I can't find a way to edit a Google website. There's something I need to change on a site that a client has, and there doesn't seem to be a way either in the dashboard "pencil" option or in search to access the Google website. Am I missing something? Thanks.

I can access the website by clicking Edit Profile > Website > (Website) Manage. If this is different from what you've done, you may want to try.

 

[klharris08]

Anybody know if you can still set an "order ahead link" as preferred. I can't find it in the UI?

 

[Claudia]

I'm able to edit Google Website this way.
On the search page interface:
1. Click "edit profile".
2. Click "Business information"
3. Click "about" or "contact" tab.
4. Click on "website".
5. Click "manage" button that will display below it.

This is an awesome trick to get back into Google profile manager. Thank you so much for sharing this.

 

[JS Girard]

Okay, I have a new question no one has asked yet: where the **** do you get Google Support in this SERP dashboard? I don't want to, but I'm worried google will eliminate all the workarounds (add "edit the url by replacing dashboard with edit", btw) before I've figured this out.

 

[klharris08]

Okay, I have a new question no one has asked yet: where the **** do you get Google Support in this SERP dashboard? I don't want to, but I'm worried google will eliminate all the workarounds (add "edit the url by replacing dashboard with edit", btw) before I've figured this out.

I just use this link. Sign in - Google Accounts

or you can click the three little dots next to the listing on SERP and click 'Help & Support' then scroll to the bottom and click 'Contact Us'

 

[seaniaaa]

To whom it may concern, sad news to report. For us at least, it appears Google has patched the "add photo" workaround to get to the old profile manager. We are now redirected to the public facing photos page on the listing when we click it. *Taps fades in softly*

 

[Orlando Sydney]

I'm finding if I click on the Home button it take me to search page. If I only right click open new tab on a section it stays on dashboard. (for now)

I wonder what the drop off rate will be by forcing this change. Will it put many people off from regular updates and DIY business owners will focus elsewhere?

 

[Marcin Karwowski]

I also found a way to open the old profile view straight from the dashboard for all our profiles.

1. Install this plugin for chrome Redirector
2. Set up with these settings
   
   
   
   Example URL: https://business.google.com/dashboard/l/00000000000
   Include pattern: https://business.google.com/dashboard/l/*
   Redirect to: https://business.google.com/posts/l/$1
3. In the panel, right-click the profile title and select "Open link in new tab"
   
   We are in the old panel and we can navigate through it. Don't just click on the "Home Page"

 

[SaraGarrison]

Based on everything Google has said, the old interface isn't coming back. They are open to suggestions for things you find difficult in the new interface (like someone pointed out you can't crop photos in posts). If you have a feature you want them to add, I can let them know.

Hey Joy, the Booking menu icon does not reliably appear even when a client has Appointment links loaded across all of their listings. Am I missing something?

 

[JS Girard]

Hey Joy, the Booking menu icon does not reliably appear even when a client has Appointment links loaded across all of their listings. Am I missing something?

I don't think you are, or if so, we're both overlooking the same thing. I noticed the exact same issue.

 

[Ann Schmitter]

I can't see the old photos published within the dashboard, nor can I see my old Google posts. This change really sucks!

I can see my posts for clients in search. If I click on top of a post, it brings me to a view with all posts listed.

 

[seaniaaa]

Interesting development over here. For a while there, the "add photo" workaround wasn't working very often, then it started to work more frequently. Today, I've been greeted by a new configuration. It seems like they've realized users like the old photo interface on GBP manager much better than on Search/Maps so they threw us a bone. But, they've edited the menu to block you from jumping over to the info tab in GBP manager.

 

[JS Girard]

Interesting development over here. For a while there, the "add photo" workaround wasn't working very often, then it started to work more frequently. Today, I've been greeted by a new configuration. It seems like they've realized users like the old photo interface on GBP manager much better than on Search/Maps so they threw us a bone. But, they've edited the menu to block you from jumping over to the info tab in GBP manager.

I think it's more that it's impossible to change photo categories or to upload photos in some categories, and it's (presumably) hard to code in the stupid NMX (possibly also, gets around the uplaods-not-completing bug). The Google website also uses the same interface now.