Moving office- Lose reviews?

[Chris Ratchford]

I have a client who is considering relocated his practice. The issue is that his address will be a different city (it's only a mile or two away).

He has over 100 reviews on his Google Local listing.

I haven't had a client relocate to a different city, so I thought I'd check w/ the LSF.

 

[Linda Buquet]

Hi Chris,

When the address changes the reviews MAY disconnect, but they are not gone, they are in a different database.

Were you aware of the option now to ask Google to move reviews? They generally will if they feel the user experience has not changed, only the location has.

Moving reviews across Google+ pages

"Physical location (address) move

If your business moves from one location to another and keeps the same business name, Google will generally move the reviews to the new location. There are some exceptions for businesses heavily tied to their locations, like hotels, golf courses or scenic attractions."

Jade says to use the troubleshooter here: https://support.google.com/business/#topic=4539639&ts=3054546,3141976&contact=1

But you could also try calling support.

 

[Chris Ratchford]

Thanks Linda!