Claudia
Member
- Joined
- Jan 9, 2020
- Messages
- 177
- Solutions
- 10
- Reaction score
- 54
I had a issue with a clients profile who is a restaurant. They were hit will around 18 fake spam reviews, most likely a bot issue. After several attempts with Google they were able to recognize the fake reviews and removed them all. Since that day the new number of reviews that have come in are significantly lower. My client was averaging 20 new Google reviews a month and now they receive 3 on average. In addition to the reviews not publishing, I am no longer able to get a new post to publish. The posts are not rejected they are just not published. I have a support case that is open and every time they publish the posts the new one has the same issue. I can't keep reaching out to Google to publish the posts. They are not getting rejected. I have tested several scenarios where I only post 3 words and that won't publish.
I really believe that since the day Google removed the fake reviews that all these other issues started. The client has a very trendy and upscale restaurant in Downtown Detroit and should be averaging more then 3 new reviews a month. It is hard for me to get Google to recognize the issue since there are some reviews that post.
I really believe that since the day Google removed the fake reviews that all these other issues started. The client has a very trendy and upscale restaurant in Downtown Detroit and should be averaging more then 3 new reviews a month. It is hard for me to get Google to recognize the issue since there are some reviews that post.