My Google Business Profile Suspended After Category Change – Two Appeals Denied – Need Guidance

[morid]

Hello everyone,

I’m a small business owner and licensed electrician, and I’m hoping to get some expert guidance on my suspended Google Business Profile. My business is NSCO Electric LTD (https://nscoelectric.com/), located in Maple Ridge, BC, Canada. I started the business about one year ago and have been slowly building my online presence and customer base.

What happened

My profile was suspended on January 5th shortly after I updated my business category. Originally, my category was “Electrical installation service.” Because I am also an engineer, I changed it to “Engineering consultant.” Right after this change, my profile was suspended.

Since the profile is suspended, I cannot change the category back or update anything else. All edits are locked.

Appeals submitted

I submitted two reinstatement requests, both denied.

For both appeals, I provided:

• My electrician trade certificate
• My business licenses
• Company registration documents
• Insurance
• Utility bill
• Proof of address
• Proof of business operations

Despite all this, both appeals were refused.

Additional steps I took

Since the suspension, I’ve gathered additional supporting evidence to strengthen my next reinstatement request:

• Purchased a business truck
• Installed professional business signage on the truck
• Installed signage on my garage door
• Organized all documents in a Google Drive folder

I am fully legitimate and operate as a service-area electrician. I do not accept walk‑ins. Before suspension, I was receiving great reviews and doing everything correctly.

My concerns

• I don’t know if I am allowed to submit a third reinstatement request
• I don’t know what exactly caused the suspension
• I cannot correct the category mistake because the profile is locked
• I cannot reach a real person at Google support
• I’m worried that I’m stuck with no way to fix the issue

What I need help with

I would really appreciate guidance on:

• Whether I can safely submit another reinstatement request
• Whether the category change is the main issue
• If my evidence is sufficient or if I should add more
• Whether my case needs escalation
• What steps I should take next

This suspension has had a big impact on my small business, and I want to resolve it properly and in full compliance with Google’s guidelines.

Thank you very much for your time and help
Morid