More threads by Wary Goose

Wary Goose

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Hi all-

Does anyone know if an Apple Business Connect dashboard will eventually contain the same number of verified locations that an Apple Business Register dashboard did? (Will all locations previously listed in Apple Business Register eventually migrate to Apple Business Connect?)

One of our self-storage clients had 20+ utility-bill verified locations in their Apple Business Register dashboard and today we see only 9 in Apple Business Connect using the same login credentials; looks like just the first "page" of Apple Business Register listings "migrated" over. Another self-storage client had 80+ locations in Apple Business Register and now sees none in Apple Business Connect when they login.

Thanks in advance for any info you can provide.
 

hayjammin

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I'm having this issue as well. I had hundreds of listing that are now just gone... anybody find out anything? I'm not thrilled about having to re-verify hundreds of locations.
 

mblumenthal

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Apple does not allow any third party to claim a location as their own, nor should you create new Apple IDs to start managing these locations on the businesses’ behalf as they want to maintain a direct connection to the end business allowing them to control their own profile.

My theory is that they may have removed the listings with that in mind.

So the recommendation would be to invite the business to create their account and, once this is done, to be added as Administrator roles in each client in order to deliver or update content.
 

Wary Goose

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Thank you for looking into this for us Mike!

Do you have any guidance about Apple Business Connect (ABC) dashboards that we, as an agency, directly access using client-created Apple ID credentials? We have multiple clients that have created/maintained Apple Business Register/ABC dashboards, and now when they login, either all/some of their listings have "disappeared". Needless to say, clients aren't happy that all of their hard work is gone. (Not a good look for us either for all of the follow up we've had to do with Partners for listings verification) Are we at the point that we tell clients that we have to add their listings all over again and verify same? Do we recommend to clients that they go with a listing management service (e.g., SOCi, Yext) to get the Business Connect API connection?
 

mblumenthal

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1- Do you have any guidance about Apple Business Connect (ABC) dashboards that we, as an agency, directly access using client-created Apple ID credentials?
The new structure no longer requires that the client create or give you Apple credentials. They can just add your agency as an admin and you will see this interface after they add you as admin

Screen Shot 2023-01-25 at 9.42.21 AM.jpg

2- As to missing locations. I am still exploring that question and don't have an answer yet. A business seems to have three choices atm:
  • Add them back
  • Partner up with an Apple API provider
  • Get their own API access
I am not sure what happened to the other listings and whether they are recoverable or not. I would suggest call Apple support and see if they have any clue.

Please let me know what they say
:
 

Wary Goose

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Here's the answer from Business Connect Location Support:

"Thank you for your continued interest in Apple Maps.

We have looked into your profile and while several of your locations were able to be migrated, the rest of the locations that were on your Places on Maps account were not able to be. This is due to conflicting claims from other Organizations for the same locations. Because we couldn't clearly determine the ownership of these claims, they were not migrated to ensure that they were claimed by the correct Company in Business Connect.

We would recomend that you continue claiming your locations in your new Business Connect Company. If you choose Manual Verification, please let us know so that we can prioritize your locations for review.

We apologize for the inconvenience and hope you have a great day. "


If all 20+ locations had been claimed/managed through the single client-credential ABR/ABC dashboard, who were these "conflicting claims from other Organizations"? I'm thinking that Support is referring to a listing management service trying to manage listings that have already been claimed in ABR/ABC. In our cases above, the clients do use a listing management service so it looks like we'll need to add the listing management service as "Admin" and go from there.
 

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