Nikki Stine

Member
Joined
Sep 16, 2018
Messages
65
Reaction score
41
With the recent change in GMB Messaging and the new GMB App, I've been testing it with my own business. I have seen how the Messaging feature now shows up in the new app under Customers. I even received and responded to a message that way.

But now, when I look in the app, I no longer see the Messaging tab under Customers. Only Reviews and Followers.

I have access to a handful of clients in the app as well... They have messaging setup and I don't see the Messaging section for them either.

I currently DO see the Messaging section in the app for clients who do not have messaging setup yet. When I click on the tab it encourages Messaging setup.

Anyone else have this same problem: could see messaging in the new app originally, but now cannot see it?

I have verified on my desktop that messaging is still turned on under my GMB profile. (same with me couple clients)

I'm using a Samsung phone. Maybe just me?

Screenshot_20190130-110620_Google My Business.jpg
 

petrakraft

Member
Joined
Aug 15, 2015
Messages
10
Reaction score
2
With the recent change in GMB Messaging and the new GMB App, I've been testing it with my own business. I have seen how the Messaging feature now shows up in the new app under Customers. I even received and responded to a message that way.

But now, when I look in the app, I no longer see the Messaging tab under Customers. Only Reviews and Followers.

I have access to a handful of clients in the app as well... They have messaging setup and I don't see the Messaging section for them either.

I currently DO see the Messaging section in the app for clients who do not have messaging setup yet. When I click on the tab it encourages Messaging setup.

Anyone else have this same problem: could see messaging in the new app originally, but now cannot see it?

I have verified on my desktop that messaging is still turned on under my GMB profile. (same with me couple clients)

I'm using a Samsung phone. Maybe just me?

Screenshot_20190130-110620_Google My Business.jpg



Hi Nikki,
I still see the messages in the Messaging Tab under Customers - like it used to be.
Petra
 
Similar threads
Thread starter Title Forum Replies Date
rayrober GMB Messaging does not turn on Help & Support for Google Local 2
Wary Goose GMB Messaging now enabled by default for new locations? Google News: Important Changes & Features 1
Nicole Basham GMB Messages in app disappeared Google My Business & Google Maps 3
Justin Mosebach GMB Messaging: New Features Google My Business & Google Maps 4
N Client with 100+ Locations wants to use GMB Messaging. What are the options? Google My Business & Google Maps 6
M "Review Updates" Message In GMB Dashboard Help & Support for Google Local 7
Diogo Ordacowski GMB Messages - Now Forcing Setup Through Google Play or App Store Install on mobile phone? Google My Business & Google Maps 4
Justin Mosebach Google Announces Maps Messaging Updates for Businesses & GMB Google My Business & Google Maps 3
heckler GMB Messaging Feature - Thoughts? Google My Business & Google Maps 4
R GMB Rankings Tanked -Version 2 similar to another user Help & Support for Google Local 0
Chris Ratchford Google Ads- Local Pack- one GMB location only? Paid Search and Local Service Ads 1
hannahmoen "Work" Replacing Business Name on GMB for Business Owner Help & Support for Google Local 3
rich_marlatt Sharing Medical Patient UGC on GMB Post Google My Business & Google Maps 1
H Seems like someone is trying to Steal my clients GMB Google My Business & Google Maps 5
Annika Neudecker Should you use more than 5 GMB categories? NAP, Categories, Dashboard Data 2
Hammer GMB listing, can't find out who owns or request access All Things Google My Business [PRIVATE] (LocalU) 5
M Some questions with GMB and multiple locations Multi-Location Issues 1
Professor M Is this new on GMB? Slideshow showing on the About section - Overview Google My Business & Google Maps 2
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 3
rich_marlatt What is the GMB best practice for moving offices? All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Webinar GMB Best Practices for Multi-Location Sites: Live Webinar April 14, 2021 Events 0
WilliamA Free Chrome browser extension for GMB Categories. NAP, Categories, Dashboard Data 9
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
abbiebeltran GMB Verification Postcard Update - What Does 2021 Postcard Look Like? Google My Business & Google Maps 1
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
T GMB Getting suspended after verification. Help & Support for Google Local 6
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
Greg Bernhardt Attribution for product clicks in GMB panel Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
BrentCarnduff GMB account suspended - why? Help & Support for Google Local 1
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
NevenaIvanova Additional Phone Number in GMB dashboard Google My Business & Google Maps 1
BenFisher PSA: GMB Not Showing Address Form on Verification - BUG Google My Business & Google Maps 3
Kevin Marshall Thoughts On Wix and GMB Announcement Websites, Software, and Security 2
Rich Owings GMB products with UTM tracking not showing in GSC Help & Support for Google Local 1
Vincent_Bakker Can't control GMB because primary owner died Google My Business & Google Maps 5
S 2 GMB Suspended for Two Different Owners Multi-Location Issues 4
J Reporting unethical GMB practices Google My Business & Google Maps 2
hajnasiewicz GMB repeatedly changing Health & Safety and Service Options Local Content 6
J GMB Showing County Instead of City Google My Business & Google Maps 4
Matt Chauhan Opinion on entering service areas within the GMB dashboard for Brick and Mortar Businesses NAP, Categories, Dashboard Data 2
nathangdavidson Does anyone know if there's a GMB Category for vaccination centre? Google My Business & Google Maps 8
F GMB ranking timeframe after building backlinks Local Search 1
Scott Rawlins GMB Listing in Greece Google My Business & Google Maps 4
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
hajnasiewicz GMB Postcard Delays in Verification All Things Google My Business [PRIVATE] (LocalU) 4
djbaxter Spike in GMB Rejections? Google My Business & Google Maps 5

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom