JohnnyM

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We just had an occurrence that I found strange. A business we work with added a location 4 years ago and we added that location to GMB. We used a different phone number because that was the protocol. Last year he added a 3rd location and we did the same thing. They had 3 locations and 3 phone numbers. A phone number at location 3 was changed to location 2's number. I manually changed it back to the right number (the number was correct in the GMB dashboard). Google automatically changed the phone number at all 3 locations to the location 3 number.
Did I miss something? I am wondering if the GMB name has to be different now as well and if I can change it without getting suspended.
Any help would be appreciated.
 

Colan Nielsen

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Hi @JohnnyM If Google is auto-updating it they are likely finding it on a 3rd party directory somewhere on the web. Have you performed a scan to see if that's the case?
 

Matt Chauhan

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I am facing somewhat the same issue. Google is replacing the call tracking numbers we are using in the primary field in GMB with the original number of the business. I guess there is no permanent solution to that till now but to keep checking and updating your phone numbers manually.
 

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