Joined
Oct 22, 2018
Messages
118
Reaction score
122
Some of our clients are getting dangerous emails from Google My Business that if ignored (or by clicking on the main button in the email) could result in them losing their business listing to a spammer.

The emails actually come from Google and have a time limit on them, making them a bit tricky to catch.

Scammers are requesting access to GMB listings, which triggers an email to the GMB account owner asking for access to be approved (screenshot below).

  • If you approve the request, the scammer will hijack your listing (change the business name, website, etc) and/or you will lose complete access to your GMB listing.

  • If you ignore the request for more than 7 days (not clicking on anything in the email), there's a chance the scammer will automatically get ownership of your GMB listing.

If you get any of these emails, here's what you need to do within 7 days of receiving the email...

  1. Click the button "Review Request" in the email.
  2. Deny the request on the following screen. (You'll have to be logged into Google with the same account that the email notification was sent to.)

The email subject line for these emails from Google is: "[Scammer's Username] has requested access to [Your Company Name] on Google My Business".

IMG_20200902_154922.jpg


If you or your clients get any emails like this, don't ignore them.
 
Joined
Oct 22, 2018
Messages
118
Reaction score
122
@Phil Rozek Good question. There wasn't a way to report it as spam in the email itself. I don't think there was an option to do that after denying the request, but I'm not totally sure. I'll keep a keen eye for it if it happens again.
 

BenFisher

Local Search Expert
LocalU Faculty
Joined
Nov 19, 2015
Messages
535
Solutions
4
Reaction score
637
This is actually working as intended. And you definitely need to pay attention to these, BUT even if you do not the "scammer" has to still go through a verification process to actually gain control. This help document details out how these requests start: Request ownership of a Business Profile
 
Similar threads
Thread starter Title Forum Replies Date
BenFisher PSA: GMB Not Showing Address Form on Verification - BUG Google My Business & Google Maps 3
CraigJMount Google Maps Merger Tool PSA Local Search 3
A No More PIN Attempts - Reverification! Local Search 2
djbaxter CEO sentenced to prison for attempt to force Google to remove defamatory reviews Local Reviews 4
Linda Buquet YELP Says: Attempts to Mislead Consumers? Not On Our Watch! Local Search 6
Linda Buquet Google Attempting to Rectify Dual Claimed Local Listing Problems w Email Warnings Google My Business & Google Maps 16
S Old Listing Hijacked by another business Spam on Google 2
C GMB Listing Hijacked Google My Business & Google Maps 3
JoyHawkins Hijacked Google My Business Listings On The Rise Google My Business & Google Maps 4
Kevin Marshall GMB Listing Ownership Hijacked Google My Business & Google Maps 4
W eLocal hijacked my Bing Listing Local Search 12
djbaxter Affiliates using GMB edits to hijack hotel listings Google My Business & Google Maps 4
timcapper Hijacked Restaurant Listing ... Twice! Local Search 0
Jeremy Web Flux Marketing Beyond Menu Hijacked GMB and Google Plus Account. Google My Business & Google Maps 21
V Google Description Hijacked - youtube video. Marketing 6
F Hijacking our YouTube Titles & Company Name! Marketing 4
Linda Buquet Warning: Restaurant SEO - Thousands of Rogue Restaurant Sites - Some Hijacking GMB Local Search 3
R Seeking Advice - Possibly Hijacked Email Break Room: Chat and Off Topic 2
K Hijacked Listings, Inability to Claim, and Best Step Forward? Citations 6
Colan Nielsen Hijacking Google?s Local Knowledge Graph Local Search 2
D Thousands of G+ Local hotel listings hijacked per SELand Google My Business & Google Maps 6
Linda Buquet Warning Google+ Local Hijacking Scam Spam on Google 5

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom