djcoppedge

Member
Joined
Apr 10, 2018
Messages
20
Reaction score
18
Curious how one would go about dealing with a review that is a flat out lie.

My wife is in the mental health field and an ex-client left a false review (medical records can prove he is lying). Obviously because of HIPAA she can't really say anything about it. but It's a pretty bad review because he was mad about her treatment plan (medication wise), so he made a bunch of stuff up.

Ideally we can figure out how to get it removed since it's not true, but in the meantime I assume we should respond.

We are going to create a response along the lines of "Your treatment was well within the guidelines and recommendations of blah blah blah. If you would like to revisit the treatment options we discussed please contact me for an appointment."

She only has a couple reviews (most people probably don't want to write a public review that indicated they have a mental health issue) so this 1 review is really impacting her online reputation.

Thanks.
 
Similar threads
Thread starter Title Forum Replies Date
Linda Buquet Remove Negative Google Reviews By Responding??? Don't Hide your Head in the Sand Local Reviews 0
NevenaIvanova Removing off-topic reviews posted before the business started operation Local Reviews 8
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
Professor M New Local European Local listing removals Process Google My Business & Google Maps 1
B Removed address to SAB now no longer showing in map pack Service Area Businesses 8
Nicole Basham Cons of Removing Second FB Page Profile/"Extra" Twitter account for Local SAB? Mobile & Social 1
W Is it possible to remove reviews on GMB? Local Reviews 4
Mike Yem Remove 3rd party messaging service All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
S How to remove a GMB from maps of a previous owner who ran 3 businesses from the same address Google My Business & Google Maps 6
Greg Bernhardt Implemented Remove Skype and add Linkedin for profile? Suggestions for the Local Search Forum 2
Niki Gross Tracking Variables Removed After Dec. Update Google My Business & Google Maps 1
djbaxter Mozilla to remove Site Specific Browser (Site as app, PWA-like feature) Mobile & Social 0
Steve Attarian Has anyone had luck removing a Review by a non customer that gave one star because she noticed that the staff didn't wear masks when she walked by? Google My Business & Google Maps 4
B Will Removing Addresses for Multiple State SAB Result in Dup Listing or Suspension? Service Area Businesses 4
K Google & Google Users Removing Items From Service Menu Google My Business & Google Maps 4
H Facebook removing recommendations and ratings Mobile & Social 2
Chris Ratchford Yelp won't remove a review from a rude reviewer Local Reviews 15
Tim Kahlert Google removed post snippet Google Algorithm Discussions 2
jeff_taylor GMB Removes Reviews from Local Pack Local Search 0
W Call Tracking being Removed NAP, Categories, Dashboard Data 10
WAHamilton Spam listing reported through Redressal Form and not removed. Next steps? Spam on Google 5
S 1-star review (not by customer) Can this be removed? Local Reviews 9
Rasmus Himmelstrup UTM parameters on the GMB website button keeps getting removed Multi-Location Issues 2
F Best Way to Remove a Practitioner Listing Google Duplicates & Merges 3
C A way to find a removed review? Local Reviews 2
STM Google My Business Duplicate Listing Removal and Dashboard Issue Google My Business & Google Maps 6
Danish Blackmail Review (Asking money to remove it) | Google support does not wish to take it down Local Reviews 2
billenross Location removed from maps All Things Google My Business [PRIVATE] (LocalU) 9
Mmclean07 "Remove" or "Permanently Close" Google My Business & Google Maps 5
Rich Owings How to remove reviews left by same person for each location All Things Google My Business [PRIVATE] (LocalU) 21
Chris Ratchford Can't find call tracking on website... need to remove it Ask a LocalU Expert [PRIVATE] (LocalU) 2
Aly Kurtz Removing map pin that isn't linked to a GMB Google My Business & Google Maps 0
Lanerizz GMB Removing Short Names Google My Business & Google Maps 5
Mike Yem Removal of Business 360 view Ask a LocalU Expert [PRIVATE] (LocalU) 15
djbaxter Google AdSense Removes iOS & Android Apps From App Store Google News: Important Changes & Features 0
LisaB Removing 2 Duplicate GMB Listings Google Duplicates & Merges 9
Jac Delay notice on new Google review is removed Local Reviews 0
Bryan Bloom 👉 Ahrefs Users - Are you aware they removed client alerts? Is this an issue for you also? Local SEO Tools & Software 5
MKubot Google Removing Category NAP, Categories, Dashboard Data 2
K Help, False Listings, I've tried everything to remove them! It's bankrupting me! Google My Business & Google Maps 1
ChristianRdz Removing spam/fake reviews Google My Business & Google Maps 2
S UTM Tracking Being Removed Google My Business & Google Maps 20
Annika Neudecker Timeframe for review removals with legal complaints? Local Reviews 0
Rasmus Himmelstrup Removal of "Manage This Listing" - not possible? Multi-Location Issues 3
djbaxter New Removals report in Search Console Organic SEO 0
FriarTuck00 How Long Does It Take to Get Duplicates Removed? Google My Business & Google Maps 5
Y Remove my name and address from your site. Contact Us Messages 1
U Do Google ever remove photos from a GMB listing? Google My Business & Google Maps 4
M Removing Single Practitioner from GMB Account Citations 6

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom