UKSBD
0
- Joined
- Nov 19, 2015
- Messages
- 118
- Reaction score
- 53
I've just received a message and noticed at the bottom it says
"How your business is doing
Response rate 0%
Average response time 7d
Messaging may be turned off for businesses that respond to less than 90% of customers."
The thing is, I respond to all messages, usually within a few hours, but the last 20 have been spam which I have blocked and reported.
If you block and report, does it not count as a response?
This seems crazy, as it means I would be better of responding to the spam rather than blocking and reporting it.
Has anyone else seen this?
"How your business is doing
Response rate 0%
Average response time 7d
Messaging may be turned off for businesses that respond to less than 90% of customers."
The thing is, I respond to all messages, usually within a few hours, but the last 20 have been spam which I have blocked and reported.
If you block and report, does it not count as a response?
This seems crazy, as it means I would be better of responding to the spam rather than blocking and reporting it.
Has anyone else seen this?