Review count on Ad is different then review count on GMB listing

[Jeffrey]

Hey team!!

There might already be a post about this, but I can find it.

Today I was doing a search for LASIK Eye Surgery Omaha and noticed the review count on a maps ad for Omaha Eye & Laser Institute is different then the review count on their business listing. Any idea why this would be happening?
LINK

 

[Phil Rozek]

@Jeffrey, you're running classic AdWords and not Local Services Ads (LSAs), correct?

If we're talking standard PPC, the issue is probably that the location extension is out-of-sync. In which case you'll need to delete the existing extension and add a new one.

If we're talking LSAs, the issue (I suspect) is that someone has probably asked for patients to review the practice through the LSA interface, and not in Google Maps. Reviews you ask for via LSA won't show up in Google Maps, but Google Maps reviews get pulled into your LSAs.

 

[Jeffrey]

Thanks @Phil Rozek
Yep, this is just standard AdWords. I tried disconnecting it and reconnecting it and it worked!
Thanks for the advice

 

[Phil Rozek]

That's great to hear, Jeffrey.

 

[Justin Mosebach]

@Phil Rozek thanks for sharing! I didn't know that "Reviews you ask for via LSA won't show up in Google Maps, but Google Maps reviews get pulled into your LSAs."

 

[Phil Rozek]

My pleasure, @Justin Mosebach. Did a blog post on that topic in July, which is when I found that out myself.