More threads by Nikki Stine

Nikki Stine

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I have a client who received a defamatory review by an ex-employee. It is a very clear violation because the reviewer SAYS he is/was an employee. (he posted this review under his own name after being fired by the company) I flagged the review on 11/17/21.

When I check the status, it still shows 'decision pending'. I know Google is 'working with a limited support team', but my client is obviously concerned about this review. I also inquired about it in the GBP Community, but haven't gotten a reply yet. Is there anything else to try at this point? Just reading the text of the review will show it is a violation.

Here is a link to my community thread: https://support.google.com/business...s-employee-still-shows-decision-pending?hl=en

Thank you!
 

Phil Rozek

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@Nikki Stine, the chances are decent that Google will remove it...after a while. In the meantime, getting more people to pile on may help. Multiple flags seem to get Google's attention.
 

Nikki Stine

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@Nikki Stine, the chances are decent that Google will remove it...after a while. In the meantime, getting more people to pile on may help. Multiple flags seem to get Google's attention.

Thank you. I started to think that too, and had already started getting more people to flag the review. Hopefully it helps. Appreciate your opinion on this!
 

Phil Rozek

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That's great to hear, @Nikki Stine. Yeah, even though with that cover fire Google often won't remove a review, without it Google is much less likely to give it a second look.
 
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Hi @Phil Rozek

I am having a similar issue 8 negative reviews left with 24hrs for our clients Mercedes Car dealership. One of them was a disgruntled customer who said he would get his friends and family, which is obviously what has happened. I flagged the reviews using the review removal tool but they have been in "pending review
2 status for 3-4 weeks now and we've heard nothing.
Is there anything we can do to escalate this?
Thanks in advance

James
 

Phil Rozek

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@JamesGreenaway, beyond what you're doing and maybe having others jump on the pigpile, not really. There is this new-ish feature from Google that may help, though: Manage your reviews - Google Business Profile Help

There is a good chance that in time some of the reviews will be filtered, without your needing to do anything in the meantime. But it's the meantime that's painful, of course.
 

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