HoosierBuff

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Hi All,
I'm having an issue where I am using a review generation tool, and when my client went to leave a review on FB, the review did not show up. Everyone is aware of the filters on Yelp and Google, but, does FB filter suspicious reviews? This is the first I have heard of it (though, honestly, I so rarely hear anyone concerned about FB reviews).

What other reasons would cause the FB review not to show up?
 

Jac

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Could you private message me the link to reviews page/fb link .
 

Cherie Dickey

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Hey @HoosierBuff

I'm not aware of a review filter for Facebook. Does this business have other reviews showing? It's possible that they have the ratings option turned off...
 

pauieee

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Hi, I don't know if it helps, but I noticed that sometimes Facebook reviews show up the next day. I don't know if it's just me or what. I'm talking about new reviews.
 
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Eric Rohrback

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When logged into the page, do you see the recommendation/review at all? Where does it appear?
 
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HoosierBuff

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I think I'm on to something here:

1. I sent a review request via SMS
2. I clicked thru, and it asked me to login to FB (safari), but, I clicked on the option to go to the FB app
3. I logged in to the FB app, and interestingly, it offers the 1 to 5 star interface, not the recommendation that you see on the desktop
4. I left a review, it does not appear (however, when I did this same excercise yesterday and logged into safari, it did ask for a recommendation, and it did post my review).

So, I'm wondering if this is an issue with the FB app.
 

mblumenthal

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It sounds to me that the review generation tool is deep linking to the old pre ratings URL.

Try saving/updating your Facebook profile in the software and see if that helps. If it doesn’t reach out to your platform provider for a fix.
 
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Jac

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It sounds to me that the review generation tool is deep linking to the old pre ratings URL.

Try saving/updating your Facebook profile in the software and see if that helps. If it doesn’t reach out to your platform provider for a fix.



TRUE


Review system is changed recently. I can confirm it.
 

HoosierBuff

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I have updated the URL, and maybe that will fix it. I will try (odd, because it worked fine for me, but, it did not work for my client).

WEIRDER: the FB recommendations were coming through as FB visitor posts. . . which I totally thought was user error, but, I watched them do it, and it was not.

I will post back when I hear if this worked.
 
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