Joined
Jul 20, 2012
Messages
31
Reaction score
1
I've seen a trend with at least 10 of our clients (orthodontists) whereby their patients are stating that they've left reviews for the practice, which show up in their (patients') Google+ accounts, but never seem to go live on the practice's Google+ Local page. And it truly seems to be hit and miss . . . some appear, most do not. Timeframe-wise, we're talking about reviews posted as far back as 5 weeks.

OK, so we've all read the myriad of discussions in public forums, but I'm interested to hear this group's thoughts.

1) Is Google doing something akin to Yelp whereby users that haven't established a body of reviews are being withheld? This is something I suspect. But it's a facet of Yelp that drives me crazy, and I'm hoping it's not the case with "new" Google.

2) We're also seeing reviews post only to disappear shortly thereafter. Having waited weeks and weeks, they're not coming back. Thoughts on this?
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Yes reviews have been just a mess lately. I mean they are already problematic but lately they have gotten a lot worse. The complaints in the Google forum just keep coming in droves.

I suspect a combination of things - some new spam filters that are wound too tight and catch too many honest reviews, bugginess and new users with G+. That last meaning folks just setting up G+ and getting used to it and maybe changing privacy settings somehow.

If you have responsive patients who are saying I left a review and WANT it to show, but it's only showing up in my account where I can see it - I have seen a couple people that said if they edited the review - I think even just a minor edit, then it would show for some reason.

I Scooped a story from MediaPost this week and am glad some bigger media outlets are talking about it.

<a href="http://www.mediapost.com/publications/article/179038/problems-with-google-local-harm-small-businesses.html">Problems With Google+ Local Harm Small Businesses</a>

Anyone else have any tips or ideas about what's up?
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
4,127
Solutions
9
Reaction score
3,528
In the past, whenever I saw a large chunk of reviews disappear, they always ended up coming back. If it was just 1-2 reviews that disappeared, they generally are caught by the spam filter and don't come back. I've seen a TON disappear lately off tons of my clients. Some of them have lost all of their reviews. I can only hope this means that they will return. I think it's been about a month now and they haven't come back yet.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Mike Blumenthal once said:

<a href="http://blumenthals.com/blog/2012/05/14/what-should-you-tell-a-client-when-google-loses-their-reviews-a-4-part-plan/">What Should You Tell A Client When Google Loses Their Reviews ? A 4 Part Plan</a>

#2) Provide a dose of humor and reality: Since there is not much a client or SEO can do, I also I provide them with the 6,6,6 rule for lost reviews to guide them as to what to expect in terms of recovery of the reviews. It might provide some small comfort.

What is the 6,6,6 review rule? (any client imagined thoughts about the devil suggested by my guideline are actively encouraged)

If reviews don?t come back to the Google Places page in 6 days, they might return in 6 weeks

If they don?t return in 6 weeks they might return in 6 months

If they don?t return in 6 months they have descended to Dante?s 6th Ring of Hell
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Wow, lots and lots of folks complaining about all types of review problems in the forum. Hope they get it sorted out soon!
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
4,127
Solutions
9
Reaction score
3,528
I thought I'd share something I discovered about the "missing reviews". In 2 cases, when we logged in using the Google Local app on our mobile devices and re-posted the review from there, it showed.

Full details: http://imprezziomarketing.com/seo-b...to-avoid-the-google-local-review-spam-filter/

Carleton- do you have a way of tracking down any of the people that left the reviews and asking them to try this to see if it works?
 
Similar threads
Thread starter Title Forum Replies Date
Greg Bernhardt Why some categories show review snippet and some don't? NAP, Categories, Dashboard Data 1
DangGood GMB showing 2 Review sections at Zero Google My Business & Google Maps 0
U Receiving reviews, reviews showing but review count not changing Local Reviews 0
S New reviews not showing up in preview / maps Local Reviews 3
G Reviews Markup showing in Serps for Every landing and store page for eccomerce site - Is this is a hack ? Local Reviews 0
S Ratings without review description not showing Local Reviews 1
M Review stars not showing up even though we have 40 reviews for GMB profile Google My Business & Google Maps 9
Rich Owings Facebook review star icons show for some pages, not others Local Reviews 5
M Google Reviews Not Showing Up for our Client Local Reviews 6
G Reviews markup showing in serps for LocalBusiness schema markup? What's going on Local Reviews 7
raellovepie Reviews in KP only shows the review & not the stars? Google My Business & Google Maps 1
L Get Email Notification for Google Review but not showing in Dashboard Local Reviews 4
eshad Reviews not showing for businesses for certain keywords in maps? Local Reviews 6
H Reviews not showing up from Facebook? Does FB filter reviews? Local Reviews 10
A GMB now shows a link for reviews Google My Business & Google Maps 2
B Google Glitch Showing Old Review As Newest Local Reviews 4
Jeffrey Google Maps showing reviews Google My Business & Google Maps 2
Ryan Steinolfson Review name is showing up as "A Google User" Local Reviews 10
M Why do removal services in the UK not show stars / reviews? Google My Business & Google Maps 3
A Reviews Not Showing Properly Local Reviews 6
Eric Marshall Google Showing Stars for 3/4 Reviews Local Reviews 18
Scott Rawlins Write a Review Button Not Showing on KG? Google My Business & Google Maps 5
warrenpd Reviews not showing up in GMB Dashboard Local Reviews 3
E Received too many reviews at once, aggregrate rating now longer shows on SERP Local Reviews 3
Linda Buquet Why are my Reviews not showing in SERP 7 Pack? Weird Merged Dupe Problem Local Reviews 3
A How do I get ZocDoc reviews to show up on Google My Business page? Local Reviews 8
Ben Bowen Houzz.com showing under "More Reviews" in local KG Google My Business & Google Maps 3
JoyHawkins Review Stars Not Showing in Google Search Organic SEO 2
grantbrott Respond To Review Not Showing Local Reviews 5
Linda Buquet Research Shows Under-cover Google Employees are "Top Reviewers" - Interesting Local Reviews 0
Nick.SEOSpark Why is the review showing "by a Google User" when the person has a Google+ Profile Local Reviews 8
Linda Buquet New Thread for Missing Google Reviews - Jade Explains Why Reviews Don't Show Local Reviews 4
Colan Nielsen "Reviews From Around the Web" Showing Inaccurate Results? Local Search 2
Elicia Clic Took off an incorrect review, now the places page won't show! Help & Support for Google Local 4
T Any way to stop a competitor from doing this? Using Fake Reviews in Mass Recycle Bin 5
Don Archer Google business listing with 482 Real Review Missing. How do I get them back? Help & Support for Google Local 7
Nikki Stine Are negative Google reviews due to supply shortages considered 'off-topic'? Local Reviews 2
BekahBerry Managing one client with multiple listings and need to be alerted to reviews All Things Google My Business [PRIVATE] (LocalU) 4
JoyHawkins Reviews Not Publishing Local Reviews 27
NevenaIvanova Removing off-topic reviews posted before the business started operation Local Reviews 8
Phil Rozek Google Maps reviews get "New" label for reviews less than 1 month old Local Reviews 5
JoyHawkins Get Custom Responses to Online Reviews Local Reviews 3
Barb Davids Review restriction for dentists in AU? Local Reviews 3
W Is it possible to remove reviews on GMB? Local Reviews 4
D Spam Fighting With Reviews Spam on Google 7
harmony How Does Google Choose Service Options in a Review? Local Reviews 6
abbiebeltran Google Reviews Now Have 'Service-Testimonial-Tags' at the Top Local Reviews 1
S Local Services Ads - Fake Reviews Local Reviews 1
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
E Review Spammer Help & Support for Google Local 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom