Search Result Issue

[jrobbins]

We have a BIG issue with a VERY SIMPLE search. Desktop is correct but mobile IS NOT. Both are Google Chrome searches but the mobile search reveals a COMPLETELY DIFFERENT company! We have just yesterday added the CORRECT location to our GBP account so the panel/etc will take some time to show but......WHAT ON EARTH...How can mobile reveal a page that IS NOT our client.

HELP!!!

 

[jrobbins]

We have sent "feedback" on "mobile" reiterating the issue. What else can be done? This is a BIG issue for the "other" result/company.

 

[JS Girard]

Usually when I see something like that it's because the two business have similar name, but one GBP name is longer (i.e. because it has a bunch of keywords added), so google assume that when you search the "normal" name that is actually used when talking about the business, you're looking for the one that more or less matches it perfectly: the short one.

In this case, the mobile vs. desktop sounds like the interfering profile could be showing up higher because of distance factor. that's usually the culprit with mobile vs. desktop.

It's impossible to do more than the vaguest speculation if you're completely unwilling to tell us what the profiles actually are though.