Belen C

Mar 20, 2019
Reaction score
Hi! hope everyone is safe and conscious about whats going on.

Im curious about the Temporarily Close that start appearing in different listings. For what i read people have to contact the support to mark their business like this, but as well that soon it would be available directly from the dashboard.

But i recently saw that in some restaurants that i manage it automatically change to Temporarily Close. This is maybe cause they are located in Spain? Or why?

Captura de pantalla 2020-03-17 a las 9.45.58 p.m..png

As well im really curious what is going to happened to hotels. My clients are hotels chains and i would like to know if this option is also available for this business category. As many knows this business category is completely different from most to not say all of the others.
Any information about this is really appreciate

And again stay home:)



Sep 20, 2019
Reaction score
Hey so this is due to Google automatically knowing which geographies and which industries are govenmentally shutdown. Google announced they would be closing down some businesses they know have to be closed. So Spain's government said restaurants are shutdown, so Google just auto-temporary closed them. Here is a blog announcement from Google on the issue.

From what I've seen this isn't happening to every location in an industry it's kind of hit or miss. I don't know if it will include hotels, but really just monitor your locations and if Google auto-temporarily closes one of your locations (by mistake) you'll need to contact GMB support to get it reinstated.


Sep 20, 2018
Reaction score
Hi @klharris08,

Thank you for your answer!

The Spanish government has shut down by law restaurants and bars but not hotels, I believe. It's the independent hotels and hotel chains themselves that are closing out of responsibility, some are even offering them to the local government as "hospitals". Some hotels close to the airport remain open to accommodate travellers, tourists, etc and at the disposal of the government. This also implies that many people have lost their work.

So, unless the government declares that hotels must close or we know what "other authoritative sources" are and convey this information, the best is to wait until they make this option available to all business, right?

Since Monday, we've had several clients asking about marking the hours as closed or to use the special hours' feature. Out of precaution, we have not done either so far. Clients are concerned that while the location remains open, people can leave reviews or questions and they simply don't have the resources to answer them at the moment.

We have tested on our own GMB profiles, marking the hours as closed and using the special times feature. We are also monitoring GA and GSC.

Google's recommendation was to use Google Posts and update the description field, both are unavailable for hotels on GMB.

What we have focused on, since last Friday, was reviewing all profiles manually, checking for any "pending updates" or notifications.

We have prepared Q&A's for each hotel and published Google Posts in several languages on the hotel chains headquarters profile (with very low visibility and in some cases with a different business name to the different brands a hotel chain may have) linking to the respective official press release of the chain.

Uploading photos/images with the governments latest information, hygiene recommendations or even the official press release was also an idea, but it was only a few days ago that they solving issues with photos on Google Posts...

We've also read about the new Schema for events, but we don't think it would apply to our hotels.

Hope everyone is keeping safe and thanks for being responsible.
Similar threads
Thread starter Title Forum Replies Date
J How to report a temporarily closed business? Google My Business & Google Maps 4
Shelly Changing a competitor listing from temporarily closed to permanently closed Google My Business & Google Maps 4
Lanerizz Reporting A Business Temporarily Closed Spam on Google 0
NevenaIvanova "Mark as temporarily closed" option in GMB not working Google My Business & Google Maps 4
Cordell Crowley Re-opening "Temporarily Closed" Listings Stuck in "Under Review" Google My Business & Google Maps 3
S Temporarily Closed-But Not! Google My Business & Google Maps 11
Belen C "Temporarily closed" how would affect my business? Google My Business & Google Maps 1
TriciaClements Temporarily Closed - How easy is it to Re-Open? Google My Business & Google Maps 5
R Facebook reviews dropped to 0; Google filtering reviews temporarily? Local Reviews 2
Rich Owings Google temporarily unable to transfer reviews Google Duplicates & Merges 8
J Second location cause 1st location to disappear temporarily Google My Business & Google Maps 4
WAHamilton Main listing filtered by duplicate, after duplicate is marked as 'closed' Google Duplicates & Merges 6
sixthcitysarah Advice for Dental Office Buying Closed Practice? Google My Business & Google Maps 4
Stef Kiley Temp closed business ranking higher in local pack Help & Support for Google Local 2
Dino Closed business showing in branded search Multi-Location Issues 1
J Somebody marked my GMB as permanently closed Google My Business & Google Maps 2
P GMB "Permanently Closed" But Isn't Google My Business & Google Maps 2
DanielTexasLira Business acquires another business. Should I rename the old GMB listing or label it as "Permanently Closed"? Google My Business & Google Maps 2
ABuck Verify and Mark as Permanently Closed or Mark as Permanently Closed? Google My Business & Google Maps 4
Mmclean07 "Remove" or "Permanently Close" Google My Business & Google Maps 5
david.victor SAB closing PO Box Service Area Businesses 16
Peter Hill Location closing, transfer equity to nearby locs? Multi-Location Issues 2
W *URGENT* Business incorrectly labeled as "duplicate listing." MY BUSINESS WILL CLOSE IF UNRESOLVED!! Contact Us Messages 1
freerunr "Marked as closed from Google" Verbiage NAP, Categories, Dashboard Data 2
kathleen.rhodes Business Marked as 'Permanently closed' Moving or Name Changes 2
ganapathy Original GMB listing is "Permanently Closed" after integrating with Vcita for "Booking Tab" Google My Business & Google Maps 3
LakewoodSEO Business Merger - To Keep or Close a GMB Listing Moving or Name Changes 3
T Closed Down marker appears next to business Google My Business & Google Maps 3
Conor Treacy Client Closed Business, now re-opening with same name Moving or Name Changes 4
djcoppedge Remove or Keep Closed Locations in GMB? Multi-Location Issues 3
Lanerizz Properly Closing a Location on GMB for Multi-Location Business Google My Business & Google Maps 2
D Acxiom's Directory will close at the end of the year Citations 8
dlee325 Apple Maps erroneously marking businesses as Closed - Anyone else have this issue? Local Search 4
eitskowitch New Business acquires lease from business that is permantly closing Citations 9
Simon Cox Someone added Special Hours for the busiest day of the year and set it to closed... Google My Business & Google Maps 6
D GMB Permanently Closed vs. Remove location (delete) Google My Business & Google Maps 3
Scott ClientClicks Two GMB locations near each other, one office closing. What to do? Google Duplicates & Merges 10
WifiMech close account Contact Us Messages 1
djbaxter Business still shows in two locations, one old and closed Google My Business & Google Maps 24
Conor Treacy Bad Reviews, thinking of closing GMB profile Local Reviews 11
C Two SABs at one address - Google wants to close one GMB down Service Area Businesses 5
Caroline Two SABs at one address - Google wants to close one GMB down Service Area Businesses 5
Paul Abrahams New Brand Page and GMB closed account - help! Google My Business & Google Maps 9
H Spammer Re: Business Permanently Closed on Google Map Recycle Bin 1
O Closing Location Google My Business & Google Maps 2
R Someone suggested this status: Permanently Closed Google My Business & Google Maps 2
vivekrpatel Business Permanently Closed on Google Map Google My Business & Google Maps 4
Chaddow Removing Knowledge Graph for Businesses that have closed Google My Business & Google Maps 3
Tim Colling Rude call from Google employee (?) and moved office gets marked as closed Local Search 5
M Keyword Planner - Grouping Search Volume for Close Variants? Local SEO Tools & Software 3

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert

Top Bottom