Unable to delete photos or change the category

[Collin]

Hello all! My name is Collin and I work for Contenido SEO in Palma de Mallorca, Spain. Our clients are hotels and hotel chains.

While reviewing a few GMB profiles for our clients today I realized that I was unable to delete photos or change the photo category (i.e. Interior, Exterior, Team, etc).

I logged out of the account and logged back in, refreshed the page numerous times, etc etc etc and nothing worked. Is anyone else running into this issue? Could it just be a temporary glitch on behalf of Google?

I have attached a few screenshots if that helps.

Thanks for the help!

 

[Colan Nielsen]

Hay Collin,

There are a couple different photo issues going on right now that this might be related to.

GMB logo and cover photo have vanished | Google Business Profile (GBP) & Google Maps

So all of a sudden the logo and cover photo are gone. I upload the logo again and it says it could take several hours to go live but then it disappears again. Its the same logo that I have always used. It's nothing crazy as fir as a logo goes and I even tried to resize it to 720x720. Is this a...

localsearchforum.com

GMB Automatically Reposting Photo's | Help & Support for Google Local

I have a client whose GMB is seeing photo's automatically being reposted to their photo section. It seems that the reposted photos are the same few over and over. There are currently 40+ images it has reposted in the last 3 days. All of the images being reposted are product images and some were...

localsearchforum.com

Either way, I would contact GMB support about your issue or post at the GMB Forum.

 

[Collin]

Hay Collin,

There are a couple different photo issues going on right now that this might be related to.

GMB logo and cover photo have vanished | Google Business Profile (GBP) & Google Maps

So all of a sudden the logo and cover photo are gone. I upload the logo again and it says it could take several hours to go live but then it disappears again. Its the same logo that I have always used. It's nothing crazy as fir as a logo goes and I even tried to resize it to 720x720. Is this a...

localsearchforum.com

GMB Automatically Reposting Photo's | Help & Support for Google Local

I have a client whose GMB is seeing photo's automatically being reposted to their photo section. It seems that the reposted photos are the same few over and over. There are currently 40+ images it has reposted in the last 3 days. All of the images being reposted are product images and some were...

localsearchforum.com

Either way, I would contact GMB support about your issue or post at the GMB Forum.

Hi Colan,

I appreciate your response and help.

The weekend seemed to "cure" the issue and now we have no photo issues on our client's GMB accounts. If it happens again I will certainly contact Google with the links you passed along.

Thank you again for your help!