Video verification goes from pending to unverified

[gsearch2424]

Hey all,

I have a client stuck in the video verification process. But it doesn't seem to get reviewed and then denied.

It just seems to upload fine, sits as pending, and then goes back to unverified after a few days. This has happened multiple times over. The video is super thorough and hits all the requirements, etc.

Of course in Google's infinite wisdom, to lodge a support request about verification, it has to be verified first:

I just saw Darren's hack method of recording the screen, so I might get the client to send me the video, I'll compress it, and then try it from my end.

But has anyone encountered anything similar?

Thanks in advance!

 

[ElizabethRule]

I would click that link to "contact support" and ask them to help, seems like a bug.

 

[gsearch2424]

I would click that link to "contact support" and ask them to help, seems like a bug.

Thanks, but the next step says I have to be verified to contact them!

 

[JS Girard]

Does the general support form link work for you?

 

[ElizabethRule]

If the general form does not work, try this form

 

[gsearch2424]

One form leads me to this dead end:

When I try to re-verify I get this one:

Then the other support form lets me submit (I've tried different combinations of information), and I get this auto reply:

 

[JS Girard]

One form leads me to this dead end:

When I try to re-verify I get this one:

Then the other support form lets me submit (I've tried different combinations of information), and I get this auto reply:

What in the everloving f***.

 

[ElizabethRule]

Not ideal, post it on the GBP forum and DM me the link I will take a look (if another PE doesn't before I can get to it)

 

[Geeman]

What in the everloving f***.

I'm experiencing this exact same problem. It's been going on for 2 weeks now. For 4 locations

 

[ElizabethRule]

I'm experiencing this exact same problem. It's been going on for 2 weeks now. For 4 locations

This form is specific for verification issues and should funnel you to a solution for your problem or to contact support. If not, go to the GBP forum and ask a PE to look into it.

 

[Geeman]

This form is specific for verification issues and should funnel you to a solution for your problem or to contact support. If not, go to the GBP forum and ask a PE to look into it.

Thank you

 

[cleverlyengaged]

I just tried recording the screen, but Google refused to accept the video. It seems they are able to tell

 

[johnlavapie_SEO]

@ElizabethRule we are experiencing the exact same issue - we did 2 video verifications. They will accept it but then unverify after a few days. We tried to go through support but hits us with a deadend.

My colleague posted it in the forum. Would you mind checking it for us: https://support.google.com/business/thread/314007289?hl=en

Thanks!