What Are the Best Examples You've Seen of Terrible Owner Responses to Reviews?

[keyserholiday]

Please let me preface this by saying that is not a review reply, but an actual reply to a BBB complaint.

 

[Orioricm]

 

[keyserholiday]

I present these 4 review replies from the same chiropractor.

 

[keyserholiday]

This is a reply from a business that loves to buy fake positive reviews. I love irony.

 

[keyserholiday]

So Darren Shaw of @whitespark shared on FB how a business was keyword stuffing the name, description, and Google posts. They only replied to a few reviews three years ago, and they didn't disappoint.

 

[keyserholiday]

This is a master class on how not to reply to reviews.

 

[keyserholiday]

Not a good look for an addiction treatment facility.

 

[micheal_louis]

The "I’ll See You in Court" Strategy​

Nothing kills a brand faster than an owner threatening a defamation lawsuit over a 2-star review.

• The Vibe: High-strung and litigious.
• Example: "We have tracked your IP address and our legal team will be serving you with a defamation suit by Monday. Enjoy your 'bland' tacos while you can."
• Why it fails: It makes the owner look unstable and usually triggers the "Streisand Effect," drawing 10x more attention to the negative review.

 

[Foureyes]

Here you go. First Class indeed!

 

[Foureyes]

Here you go. First Class indeed!

Sorry,
I must have attached it wrong.