What Are the Best Examples You've Seen of Terrible Owner Responses to Reviews?

[SmallBizGeek]

Are these for Google reviews only?

I found a very funny one recently from a local business on TripAdvisor.

On balance, the response from the owners was probably justified, but I'm not sure I would now want to visit the business in question.

 

[BrandonSchmidt]

The expected response from a professional service company:

 

[Digitaldar]

This owner has some "Unbarlievably" bad responses lol.

OMG! LOL

 

[keyserholiday]

I have two horrible responses from the same business owner. The reviews won't last long since the GMB listing is violating the TOS.

 

[Colan Nielsen]

 

[JoyHawkins]

Okay this one is one of the best I've seen in a while. Not only does the owner shout at her & tell her to get a life but they also mention private info (where she lives): Google Maps

 

[SmallBizGeek]

This is a local business. I've never eaten at the place in question and I'm not sure I would based on the response of the owner.
Even if the owners ARE in the right, and the clientele party were behaving badly, the response seems to sink to the same kind of level.
I think the obnoxious way in which owners respond is fuelled by reality TV.

 

[keyserholiday]

I present to you Trump Jr. with "so sad"

 

[keyserholiday]

And she had this reply too.

 

[HoosierBuff]

This was one of my faves, he edited the response after I told him that this was a no-no

This was a Defense Lawyer - and part of me said "well, it does show that he's kind of a bad ass"

THIS PERSON OBVIOUSLY HAS US CONFUSED WITH SOMEONE ELSE!
If you are "<name redacted>" I already have an investigator working to find out who you are. I will file a lawsuit against you unless this false, obviously untrue statement is removed IMMEDIATELY – DON’T EVEN WAIT UNTIL TOMORROW.

 

[Cherie Dickey]

I know this is an old thread...but I came across this today, and it really is the absolute most terrible response I've ever seen from one of my clients. I had to share.

"Please have fear of God"

For. The. Love....

 

[Scott Rawlins]

Pretty bad indeed, but not the worst I've seen.

 

[Bondi Yashir]

how bout this one for terrible responses?

 

[keyserholiday]

Check out some these owner responses for this pizza place

 

[keyserholiday]

If anybody has some time to kill, check out these replies. I had to take a look as I couldn't believe that they had 188 reviews and 2.8 rating. I now makes sense.

 

[JoyHawkins]

I always follow Mike's 3 rules:

Responding to Negative Reviews - Your Prospects are the Real Audience

Ted Paff is the President of Customer Lobby, an on-line solution to help local service businesses to get, manage and publish reviews. Ted called me when he read

blumenthals.com

 

[JillH]

I'm quite late to the party and this one isn't on Google, but I couldn't believe that I saw a doctor respond to a patient's review by explaining that she's "low educated." But don't worry, it's not her fault.

 

[keyserholiday]

Here is the winner for the worst replies to negative reviews.

 

[keyserholiday]

There is a lot of irony in the reply.

 

[CaribouFondue]

the whole profile is a goldmine.

Google Maps

Find local businesses, view maps and get driving directions in Google Maps.

www.google.com