What Are the Best Examples You've Seen of Terrible Owner Responses to Reviews?

[JoyHawkins]

I'm looking for the best examples you have where a business owner adds a response to a negative review that frankly does more harm than good (or is just funny). Here is an example that Tom Waddingon sent me that is my current favorite.

 

[keyserholiday]

This reply was removed after I help to educate the owner on best practices

 

[keyserholiday]

Running horse doesn't horse around when it comes to review replies.

 

[keyserholiday]

How about hug big guy?

 

[JoyHawkins]

Okay I think the hug offer is a great response. Definitely funny lol

 

[keyserholiday]

Battle of the fake reviews, and yes they do have fake reviews and no this is not me.

 

[keyserholiday]

I see your Yelp and I'll Yelp you back.

 

[DanLeibson]

Bookmarking this thread

 

[DMG]

I had a nightmare client for a couple months. When I fired him (for being self-sabotaging and uncooperative), I read his Yelp responses. He always blamed the patient for being illogical and childish.

I recommend never working with a prospective client who starts off their response with "Not to be snarky, but...."

 

[Matt Casady]

This owner has some "Unbarlievably" bad responses lol.

 

[JoyHawkins]

@Matt Cas those are hilarious!!! Makes me wonder if he's sober when he posts them?

 

[Matt Casady]

No kidding!

 

[Yan Gilbert]

 

[Timothy]

This was a private post but really tickled me. My friend, the owner, is Assyrian.

 

[Digitaldar]

This reply was removed after I help to educate the ower on best practices

I don't know why but I just had to look this up. Someone is on crack As a response to one poor review the owner says we don't have waiters (reviewer used the word waitress).

In the same timeframe (1 month ago), a customer indicates "Mary Beth was our server, she was awesome." The owner responded with "I will let Mary Beth know you were pleased with her service".... wait... I thought you did not have servers

#thisistoofuntostop

 

[keyserholiday]

I don't know why but I just had to look this up. Someone is on crack As a response to one poor review the owner says we don't have waiters (reviewer used the word waitress).

In the same timeframe (1 month ago), a customer indicates "Mary Beth was our server, she was awesome." The owner responded with "I will let Mary Beth know you were pleased with her service".... wait... I thought you did not have servers

#thisistoofuntostop

We had a business owner upset that his full name was used in a negative. He had bought fake positive reviews mentioning him by name.

 

[keyserholiday]

She should have gone with her second instinct and posted a nicer reply.

 

[Cherie Dickey]

These....these are hilarious! I'm bookmarking this thread also, haha!

 

[JoyHawkins]

Okay this one from Tim Capper is hilarious.

 

[Damian Rollison]

These are great. I have a Street Fight column on this very topic: "How Not to Respond to Reviews: 10 Common Pitfalls." But the examples you guys came up with are way funnier than mine.