Theo1313

Member
Joined
Sep 30, 2019
Messages
16
Solutions
1
Reaction score
6
Has anyone else been getting a lot of unknown people requesting access to their GMB? In the past two days, we have received over 5 random accounts trying to get access to our GMB. I searched these forums and could not find anything. It just seems strange to have received so many requests out of nowhere. I thought something might be up.

Thanks,
Teddy
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
345
Reaction score
271
Is this your listing? Or a client's? If it's a client's listing, then I would say there may be another marketing agency involved that you don't know about. If it's yours, then maybe a competitor? I don't know... I've not seen this myself.
 

Theo1313

Member
Joined
Sep 30, 2019
Messages
16
Solutions
1
Reaction score
6
Thanks for the reply!

I am the in-house marketing director for a home service company. No one should be requesting access. It just seems really strange that all of a sudden, after years, I get multiple requests over a couple of days. So I figured I would ask here to see if it is a widespread thing or something.
 

hajnasiewicz

GMB Product Expert
LocalU Member
Joined
Oct 28, 2016
Messages
317
Reaction score
160
Thanks for the reply!

I am the in-house marketing director for a home service company. No one should be requesting access. It just seems really strange that all of a sudden, after years, I get multiple requests over a couple of days. So I figured I would ask here to see if it is a widespread thing or something.
I saw similar reports over at the GMB Help Community. I'm sorry I do not know the cause or solution, just sharing an observation.
 

LaurenHoward

Member
Joined
Nov 8, 2019
Messages
19
Solutions
1
Reaction score
18
Has anyone else been getting a lot of unknown people requesting access to their GMB? In the past two days, we have received over 5 random accounts trying to get access to our GMB. I searched these forums and could not find anything. It just seems strange to have received so many requests out of nowhere. I thought something might be up.

Thanks,
Teddy

Yes we've been experiencing this too! We are getting a lot of random users requesting ownership and the business owners have no idea who they are. Some users are requesting access to multiple clients of ours that are separate, unrelated businesses as well. I even tried emailing one asking why they were requesting access to different businesses but no response. :(
 

hajnasiewicz

GMB Product Expert
LocalU Member
Joined
Oct 28, 2016
Messages
317
Reaction score
160
Received the following email message last night. This person is unknown in our (very large) organization and is not a vendor/partner. Note the message clearly states this person is Now A Site Manager. No option to decline. This person is not shown as a user in our GMB account for this location.

help....

sitemanager.jpg
 

Nicole Basham

Member
Joined
Jun 2, 2020
Messages
28
Reaction score
14
Has anyone else been getting a lot of unknown people requesting access to their GMB? In the past two days, we have received over 5 random accounts trying to get access to our GMB. I searched these forums and could not find anything. It just seems strange to have received so many requests out of nowhere. I thought something might be up.

Thanks,
Teddy

Yes! We have had 5 requests for our agency listing and 2 requests for a client listing, all which started July 20th. I can't imagine how this is a good tactic for the random person requesting. It would seem like a real pain if another person got ownership because someone failed to reject the request.
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
4,127
Solutions
9
Reaction score
3,529
Someone can't get ownership unless they are able to complete verification or you click the button to authorize them. So unless these people have access to your client's phones or mail, I wouldn't worry about it at all. I have seen a huge rise in the number of complaints about this and have passed it along to Google but I'm not sure they have a way to stop it. It's kind of like email spam - just an annoying thing we'll likely have to deal with. Simply delete the emails when you get them and you should be fine.
 
Joined
Sep 18, 2019
Messages
16
Reaction score
4
Hi Guys,

I just wanted to share my experience as to why this may be happening.

I've received ownership from various verified accounts that were either a location that was acquired from the client or just a verified spam account. On these occasions, the business owners from these acquired locations didn't have the credentials for their GMB accounts to grant us access or make the necessary changes, like closing the old business.

No action was taken from the account owners for those other businesses, I just needed to wait for 3-7 days after I requested ownership and Google went ahead and granted me access. Here's the steps that I took from Google: Request ownership of a Business Profile - Google My Business Help

My assumption is that these could be real attempts to get a hold of your GMB accounts with hopes of you not responding to these requests within 3-7 days.

Moreover, I recently acquired a verified GMB spam account and it literally took me one day to acquire it. So, that was a bit concerning.
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
4,127
Solutions
9
Reaction score
3,529
Moreover, I recently acquired a verified GMB spam account and it literally took me one day to acquire it. So, that was a bit concerning.

What do you mean by acquiring a spam account? Like why would you want access to a spam account?
 
Joined
Sep 18, 2019
Messages
16
Reaction score
4
What do you mean by acquiring a spam account? Like why would you want access to a spam account?

The main reason I acquired it was because it was conflicting with a client's current location in Google Maps. Essentially, the spam account placed the pin right on top of the client's current location.

The client was not very please with that and requested if there was a way to remove it. I realized the quickest way to solve the issue was to gain access to it, change it to a SAB, and then permanently close it.
 
Joined
Sep 18, 2019
Messages
16
Reaction score
4
Actually having it as permanently closed could be a bad idea. I'd strongly suggest you get it out of your account (so your account doesn't get suspended) and report it via the Redressal Form for removal.

Yeah, I used a dummy account to access the account and removed it right after I made the changes.

I'll definitely report it using the Redressal Form to get it fully removed.
 
Similar threads
Thread starter Title Forum Replies Date
J Duplicate listings on Google ( GMB Listings ) popping up a lot lately - listing being 'stolen' by someone else... Local Search 2
L Making a lot of changes Google My Business & Google Maps 1
E Noticing lots of real estate listings worldwide now displayed with "manage this listing" rather then "claim this business" Local Search 0
Eric Marshall Pin Marker in Parking Lot Google My Business & Google Maps 5
B The spammers are at it again with a lot of listings Spam on Google 9
Robin A lot of movement in the 3-pack / Local Finder Google My Business & Google Maps 92
L RIP Map Maker Phone Search - Local Dupe Research Just Got A Lot Harder Google Duplicates & Merges 29
Linda Buquet RIP Map Maker Phone Search - Local Dupe Research Just Got A Lot Harder Google Duplicates & Merges 29
Linda Buquet Surprise! Google Top 100 Most Expensive Keywords - Lots of Local Nuggets in Here Local Search 9
Linda Buquet Google My Business Help Center Upgrade - Lots of Changes Google My Business & Google Maps 5
Linda Buquet BREAKING! Google My Business Update: Review Notifications and Lots More Google My Business & Google Maps 17
T Two Cities One Website One Phone Number - A lot of Questions Local Search 4
geoff Google listing not showing after a lot of work & time. Help & Support for Google Local 7
Linda Buquet GoDaddy Hacked by Anonymous - Lots of SMB Sites Down Websites, Software, and Security 3
Linda Buquet Local Search Ecosystem - Lots of Updates and Major New Graphic Local Search 0
Linda Buquet For A Ghost Town, Google+ Sure Grew A Lot Last Month - Wonder if SMBs Helped? Local Search 2
AdvoAd Unknown GMB listing Google Duplicates & Merges 1
A Our Google My Business got disabled for unknown reasons. Here is my page, any suggestions? (photo included) Google My Business & Google Maps 4
KymM How to Claim SAB When Address is Unknown? Service Area Businesses 3
M G+ Local Listing Getting Impressions and Ranks for Unknown/Unwanted Keywords Help & Support for Google Local 5
Greg Bernhardt User asked a question... Q&A area does not exist in brand panel Google My Business & Google Maps 1
K Google & Google Users Removing Items From Service Menu Google My Business & Google Maps 7
djbaxter Millions of users affected by malicious Edge and Chrome browser extensions Websites, Software, and Security 1
djbaxter PHP 8: What WordPress Users Need to Know Websites, Software, and Security 0
Bryan Bloom Users added to a GMB but never get an invite.... 👿 Help & Support for Google Local 5
C Finding Google User Google My Business & Google Maps 2
Tim Colling How to find the email address of another User on a GMB listing Google My Business & Google Maps 3
Rich Owings Is anyone having trouble adding users to GMB listings? All Things Google My Business [PRIVATE] (LocalU) 5
F Just a Little Warning (GMB User Account Safety) Google My Business & Google Maps 3
Rich Owings Is anyone having trouble adding users to GMB listings? Help & Support for Google Local 2
Eoghan_MFeed Does anybody have any idea how many users Apple Maps actually has? Local Search 0
Nick 11 User-agent: * Crawl-Delay: 20 Robots.TXT File Organic SEO 1
djbaxter Ban issued to user aalmarusy Warnings and Bans 0
djbaxter Ban issued to user Dimitri Warnings and Bans 0
djbaxter Ban issued to user Dimitri Warnings and Bans 0
A Form to Report Google Users for Spam? Local Search 3
Lanerizz Multiple Users Reporting Spam Spam on Google 2
Paul Lappage Do you need to have specific User permissions to update the Attributes? Google My Business & Google Maps 2
djbaxter Ban issued to user polos001 Warnings and Bans 0
Jorge User with more than 45 Spam Tokens Help & Support for Google Local 2
Bryan Bloom 👉 Ahrefs Users - Are you aware they removed client alerts? Is this an issue for you also? Local SEO Tools & Software 5
M Multiple reviews changed to “A Google User” Help & Support for Google Local 2
djbaxter Ban issued to user Wonders Warnings and Bans 0
djbaxter Ban issued to user Amanikane22 Warnings and Bans 0
djbaxter Ban issued to user mechristophe Warnings and Bans 0
djbaxter Ban issued to user mamahealer Warnings and Bans 0
M All Users Audience Disabled Due to Policy Violation > Personal Injury Attorney Paid Search and Local Service Ads 2
Annika Neudecker Microsoft forcing Office ProPlus users to Bing Paid Search and Local Service Ads 5
djbaxter Avast antivirus caught spying on user data - and selling it Websites, Software, and Security 1
JoyHawkins New Discounts User-Contributed Attribute in GMB? Google My Business & Google Maps 3

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom