KymM

Member
Joined
Feb 19, 2019
Messages
18
Hi, I've ran into a bit of a weird problem and was hoping someone had some insight as to why. All of the GMB posts on one of our client's profiles were suddenly rejected. We had just posted a new post, which was rejected, as were all of the old posts in the account. There was nothing against the rules in the post, and even if it violated the rules somehow, why would all of our posts be suddenly rejected? My concern is that there is something deeper going on with our listing, but it's live and looks fine at the moment. Has anyone encountered something similar?
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,751
@KymM, I've never encountered that problem before, so I don't have an answer offhand, but it's an interesting troubleshooting situation

1. Were the posts removed only from search, or from search and from the GMB dashboard?

2. Were the posts created in a Google account that's used only for those locations of that business, or is there other stuff in the bucket?

3. What happens if a GMB admin who uses a different Google account tries to publish a new post on one of the affected pages?
 

KymM

Member
Joined
Feb 19, 2019
Messages
18
@KymM, I've never encountered that problem before, so I don't have an answer offhand, but it's an interesting troubleshooting situation

1. Were the posts removed only from search, or from search and from the GMB dashboard?

2. Were the posts created in a Google account that's used only for those locations of that business, or is there other stuff in the bucket?

3. What happens if a GMB admin who uses a different Google account tries to publish a new post on one of the affected pages?

1. Both. In the dashboard, they show a blank picture and a rejected badge, and they don't show in search at all.

2. The google account manages many different businesses, but this is the only one affected.

3. Interestingly, the same account was able to create a post a few hours later on the affected listing and it went through just fine. The rest are still rejected though.
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,751
@KymM, in that case, what I'd do is try publishing a new post that is exactly the same as one of the old, now-rejected posts. You'd post it on the same page, but through a different Google account (as a different manager/admin). The idea is to figure out whether it's a problem with the account or with the content of the post(s).
 
Joined
Dec 2, 2014
Messages
19
I have seen 2 instances (different accounts) of all posts in an account being retroactively rejected (were live for months, now marked rejected). Anyone else seeing activity like this?
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,751
@Patricia Ptacek, yes, in this thread:

(If the issue isn't that those posts included a phone number, then it's a troubleshooting matter.)
 
Joined
Dec 2, 2014
Messages
19
I did see that thread - but these had no phone numbers or urls. We were also able to create a new post with just text and get that live and then add a picture and have that go live as well. I assumed it was a one off bug until it was mentioned by another SEO in another forum (same issue).
 

KymM

Member
Joined
Feb 19, 2019
Messages
18
New developments: We realized that the date on all of the photos we've uploaded have been reset to around the time all of the posts were rejected. We also had this issue on another account: all of the posts were rejected yesterday and the date on all of the photos now says "1d" even though some of them are years old. It appears something is going on here but I can't figure out what or what triggered it.

The new listing with this issue didn't have a phone number or URL in any of the rejected posts so it appears that's not actually the cause.
 

Yan Gilbert

Administrator
Moderator
Local Search Expert
LocalU Faculty
Joined
Oct 15, 2016
Messages
433
Rejected posts have been restored on all the accounts that I have checked this morning. Anyone else?
 

dfranklin

Member
Joined
Nov 10, 2020
Messages
1
I have a listing that has had posts back to 2018 to now that have had many rejected out of the blue for no rhyme or reason. They have had the products feature for many months now with products posted. So I can't figure out why at this point. :(
 

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