Joined
Feb 5, 2016
Messages
34
Reaction score
6
Hello. We have a business that was suspended due to being a virtual office (except it ISN'T a virtual office - but we have sent countless photos,, office lease, business tax license, and even banking information showing posted rent check for much higher than a virtual office would cost-- and emailed back and forth -- so we suspect the address has been blacklisted as a virtual office -- and nothing we can do to change their decision). The problem is that our landlord offers virtual leases, and has a website advertising those, so we are getting put into that same basket, even though we have a real office, and pay real rent.

In light of this problem, we are planning a move to another location, which is leasing part of an office from another business. Basically, there is a house where one business already operates, and we will be leasing a separate part of the space. These are lawyers -- BUT totally different practice areas.

We will have photos, interior and exterior, as well as office signage visible outside the house.

My question is whether we are likely to have a problem getting the suspension lifted, even with the new address.

We would much rather not move offices but we can't seem to get anywhere with support and countless requests, emails, calls, providing all requested documentation, etc, etc.

Does anyone have any thoughts as to whether the new office location is likely to have a problem (there shouldn't be any problem like the virtual office scenario -- but I'm concerned that the listing itself may continue to generate problems regardless).

This is a real business, real office, where we have a lock and key, and meet clients, and meets all guidelines qualifications.

Does anyone have any suggestions about whether the new office is likely to cause a problem?

We would get a freestanding office building, but that is cost prohibitive in the area where we are located. And all of the high rise buildings, like where we are located currently, seem to raise this concern about also offering virtual offices.

We would appreciate any suggestions.
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
4,029
Solutions
8
Reaction score
3,419
leasing part of an office from another business. Basically, there is a house where one business already operates, and we will be leasing a separate part of the space. These are lawyers -- BUT totally different practice areas.

Honestly, I'd suggest avoiding sharing an office and go with a building where you have your own dedicated space. I think long-term this will give you the least amount of headaches since your industry is one that has a lot of spam.

That being said, you can likely get the suspension lifted if you have all the signs. I would just suggest going with your own space so that you don't have to repeat this scenario in the future.
 
Joined
Feb 5, 2016
Messages
34
Reaction score
6
Thank you Joy. We are still waiting on the final answer on what we consider the last appeal. But we have ruled out sharing space based on your advice. I actually went last night to a new location that is freestanding (meaning not inside a large building), where we will occupy the space alone, and where we can have outdoor signage galore.

I'm just really nervous about the NAP changes. And I actually don't like this office as much for many reasons, including my own safety. Freestanding for a woman means anyone can enter (I'm currently in a large building with security). Not ideal. But neither is absence from Google. So I guess I just have to deal.

I have another question. We have a phone number that is forwarded to a call acting answering service when we can't answer. That means our calls are answered 24/7. The reality is that we get a lot of bad calls. So we really prefer to have them screened. These people ask a list of questions to determine if the case might meet our criteria for acceptance. If we might want the case, they call us ASAP. We either take the call immediately (meaning the call answering service calls us, then patches the call through to us) or we call back very soon, if we are in the middle of another appointment. We do take calls after hours and on weekends, again if the cases meet our criteria.

My question is whether this structure could be causing problems on my listing. Google tried calling a couple of times while this was happening, and left messages with the call answering service (they do not forward any calls that don't meet our criteria -- so they wouldn't forward Google calls by definition).

If this is a problem, then we will change. We will start answering every call. That would be a huge inefficiency for us -- and something that I really, really don't want to do, but we want to comply with what is needed and expected.

My concern is that I move offices, without knowing that possibly the phone answering situation was the problem. If that is a problem, how can I get them to reverify that we have started answering our own calls?

Thanks very much for any suggestions.
 
Joined
Feb 5, 2016
Messages
34
Reaction score
6
P.s. we used to have our hours listed as 24/7, on GMB, since we can be reached at those times. But we changed those in GMB to 9-5, M-F, just in case that was causing a problem. So I don't think the posted office hours are currently a problem.

My concern is whether the actual forwarding of the phone to an answering service, which *can* reach us, where we are sitting in our office, might be causing a problem. Again, we want to comply, so we will change the way we operate if needed.

Thanks again for any info.
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
344
Reaction score
270
Google tried calling a couple of times while this was happening, and left messages with the call answering service (they do not forward any calls that don't meet our criteria -- so they wouldn't forward Google calls by definition).

My hunch is that this is a big part of your issue. Google needs to be able to reach someone at the business, who can verify the business information, during posted business hours.

When I think Google may call a business I'm troubleshooting, I always tell them how important it is for them to alert their staff to expect these calls, and that the call may sound like a telemarketer. Do NOT hang up on them, Haha...it's super frustrating when Google comes back and tells me they couldn't reach the business, and so cannot help me.

Long story short, ditto Joy. I'd disable the answering system, and try again.
 
Joined
Feb 5, 2016
Messages
34
Reaction score
6
Thank you Cherie and Joy.

I just received another denial, saying again that this is a virtual office. My question is whether you think they will try calling again, if we ask again. Because if we keep waiting for weeks for every new appeal to be reviewed, I just want to try to get an idea of whether they have likely made a final decision, so aren't likely to try calling again.

Do you know whether they would likely try to call again, after several denied appeals, if I send an email asking them to call again?

I have another question. I have now signed another lease on a different space. This will be a non shared, fairly sizeable office -- with no danger of this virtual office issue. I'm planning to make the move in Google (and IRL -- moving where we actually work) as soon as I'm sure that I really need to move.

My second question is: if we have to move locations, should I change the address on the existing listing, and send another email to the folks who have been reviewing (and denying) all of the appeals, or should I start a whole new listing, and try to get them to transfer reviews? The reviews are critical from my perspective, and the age of the listing seems like a terrible thing to lose, too.

So I was hoping to keep this same listing, with a new address. Is that likely to happen? Or probably not? I hate to keep trying with weeks and weeks of appeal considerations if they are going to be a waste of time.

I do have the CID number -- something I noted quite a while ago, just in case, based on reading from this forum.

Thanks very much for any insight into either question.
 
Joined
Feb 5, 2016
Messages
34
Reaction score
6
I was just told on the GMB forum that the best option for getting the business listed is to open an entirely new Gmail account.

That would lose all reviews. And would might as well be the equivalent of out of business for me.

Is there ANY way to get my existing listing reinstated, using a totally new address, or to start a new listing under my existing gmail, then have the reviews moved over?
 
Similar threads
Thread starter Title Forum Replies Date
lincolnchan What to do when one business acquires another and moves into their location? Google My Business & Google Maps 4
jpayne7 Business Moved Before GMB Verification (Postcard is Being Sent to Old Location) Moving or Name Changes 7
rossdunn Verifying Business Moving Guidelines All Things Google My Business [PRIVATE] (LocalU) 1
SmallBizGeek Moved a business to a new address, but no confirmation PIN? Moving or Name Changes 1
M Business Suspended for Using Virtual Address, Moving to New Real Location Moving or Name Changes 4
jpayne7 Business Planning on Moving Multiple Times in Short Timeframe Moving or Name Changes 2
G Moved my business and listing got suspended. Why? Google My Business & Google Maps 3
kathleen.rhodes What to do with a GMB listing after purchasing a business and moving there Moving or Name Changes 2
ChristianRdz Moved business, listing was suspended and reinstated but lost all reviews Google My Business & Google Maps 6
Ted J. Merging Two Business Listings to One Location on Yelp - Moving Reviews Across Listings Local Search 8
Jen Currier New Business Moving in 6 months - Submit Aggregator Listings Now or Later Citations 2
OneBlessedDude Business moved out of state, Seemed to be in a Jail Local Search 20
C Re-verification on Business Move Google My Business & Google Maps 1
Linda Buquet Google Business Forum: Moving to New Google Advertiser Community & New Platform Google My Business & Google Maps 7
C Moving Business - Best Practices Moving or Name Changes 4
C Moving Business - Best Practices Moving or Name Changes 4
Scott Rawlins Business Moving to Temporary Address Citations 5
M Moved Business, Competitor Take over, Citation Clean Up. Moving or Name Changes 0
M Moved Business, Competitor Take over, Citation Clean Up. Moving or Name Changes 0
D What happens when a business moves and puts up a new URL Local Reviews 2
W Business Moving a Town Away Moving or Name Changes 0
WineCountryCarpetCleaning Business Moving a Town Away Moving or Name Changes 0
Local Search News Curator How To Move Your Business Recycle Bin 0
Matthew Newman Google moving listings out of the Places for Business Dashboard? Google My Business & Google Maps 3
J Business Is Moving Moving or Name Changes 3
JoshuaMackens Business Is Moving Moving or Name Changes 3
R Business Moving to Address Previously Used Help & Support for Google Local 2
L Business Moves - Procedure Changes Again - Just Edit Local Listing Now Moving or Name Changes 10
Linda Buquet Business Moves - Procedure Changes Again - Just Edit Local Listing Now Moving or Name Changes 10
C Another Tweak Moved Business Messaging Moving or Name Changes 1
Colan Nielsen Another Tweak Moved Business Messaging Moving or Name Changes 1
Linda Buquet BIG New Problem? Businesses Getting MOVED by Mistake? Google My Business & Google Maps 7
M Improved Messaging On Moved Businesses Moving or Name Changes 8
m_j_gregory Improved Messaging On Moved Businesses Moving or Name Changes 8
Jan Business Moved Mess Help & Support for Google Local 10
L NEW Google Update - New Features for Business Moves Moving or Name Changes 0
Linda Buquet NEW Google Update - New Features for Business Moves Moving or Name Changes 0
L New "Business Moved" Feature for Google+ Local Listings Moving or Name Changes 60
Linda Buquet New "Business Moved" Feature for Google+ Local Listings Moving or Name Changes 60
Don Berthiaume Question on Business Moved or Relocated Local Search 3
L Yay! PERMANENTLY CLOSED - Moved Business - Google Update Moving or Name Changes 8
Linda Buquet Yay! PERMANENTLY CLOSED - Moved Business - Google Update Moving or Name Changes 8
JoyHawkins Best Practice When a Business Moves Help & Support for Google Local 2
R Business Has Moved/Business is Closed Message Moving or Name Changes 14
rossicone Business Has Moved/Business is Closed Message Moving or Name Changes 14
Jason_Parks1 Years in Business (Misleading) - Thoughts? Google My Business & Google Maps 3
Matt Chauhan How to deal with a business merger? Google My Business & Google Maps 1
dateinadash SAB location no longer appears next to my business Service Area Businesses 1
NevenaIvanova Need help with business detail update of a Chinese business Local Search 3
S Old Listing Hijacked by another business Spam on Google 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Newest Posts

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom