Calls Missing from Performance Tab

[RobSEO]

Anyone notice calls are now missing in the performance tab on Google Business Profile? Up until this morning, our profiles had "calls" listed within the performance tab. Anyone else seeing the same thing?

 

[rustybrick]

Probably related to this Google Business Profile Call History & Chat Going Away July 31, 2024

 

[JS Girard]

Probably related to this Google Business Profile Call History & Chat Going Away July 31, 2024

Yeah, but everyone assumed the stats in insights would not be concerned (Google Business Profiles Performance Report Call Data Gone). Very poor communication from Google if this was always the intent.

 

[Marcin Karwowski]

This was not Google's intention. It has been confirmed to be a bug and the stats will be back.

 

[Jaimie S]

Hi Marcin, do you have a link to read up more on where you were able to confirm this? Thank you for sharing.

This was not Google's intention. It has been confirmed to be a bug and the stats will be back

 

[Marcin Karwowski]

Hi Marcin, do you have a link to read up more on where you were able to confirm this? Thank you for sharing.

Hi
I've seen it in a few places, but @rustybrick also wrote about it

Google Business Profiles Performance Report Call Data Gone

Google Business Profiles performance report is no longer showing the "call" tab that shows you statistics and data on searchers who called you from Google Search and Google Maps. I suspect this might be related to the Google Business Profile call history going away, as we reported earlier.

www.seroundtable.com

 

[Brian - TGL]

I refreshed a couple of my high call volume locations in Local Brand Manager and the call numbers increased from yesterday in the LBM dashboard so the data is definitely still available through the API.

 

[Kileab]

I am now showing calls back on the performance metrics for all GBP profiles.

 

[Brian - TGL]

Me too . . . & messages at least for the time being until they pull those out.