Chat Feature Getting Rejected

[Pedro Cartolin]

Hello,

Has anyone received help when the phone number configured for SMS is rejected in the chat feature? I have contacted support, but they seem to be unaware of this feature.

The phone number is capable of receiving SMS, so it is unusual for it to be rejected.

Anyone else experienced this?

 

[ElizabethRule]

Support would be the only ones who can fix this - how many times have you contacted them and what do they say?

You can post on the GBP community forum to ask a PE to escalate the problem, if support truly cannot help. Just save your case IDs from when you contacted support.