natgas2017

Member
Joined
Jul 27, 2017
Messages
1
Reaction score
0
Joined
Oct 25, 2013
Messages
752
Reaction score
286
I mean... they're all in the same city in Florida, but that city happens to be the same city as the business in question.

So here's my take as one of the TCs on the Google forum. Flagging isn't hugely likely to get you anywhere, but neither is reporting... unless you've got quite a bit of evidence in your favor. As Joy has pointed out, fake reviews are a huge problem, and none of the roads you can take are great. With something like this though, you wouldn't get anywhere anyway. If you happen to see a review that's obviously for the wrong business, or contains hate speech, or has reviewed 6 iphone repair shops in the past few months, etc. then by all means, post it to the GMB forum. Something like this isn't worth posting, unless you see something I'm missing.
 

Dave

Member
Joined
Nov 19, 2012
Messages
254
Reaction score
78
I'm accumulating evidence on faked reviews. I've seen 2 smb's add respectively about 15-200+ reviews in the last several months. The 2 are on opposite ends of the nation. Many reviewer profiles review both smb's. There are a healthy additional volume of smb's that have received reviews from these profiles.

Additionally many of the profiles of the reviewers will show something like 6, 18, 20+ contributions, virtually all end up having been reviews, but currently only 2,3,4 or 5 are showing.

If anything that indicates that google previously NUKED reviews from these gmail accounts and then just stopped.

What good is that???

What and where is the best way to get this stuff seen or should I just publish with the screen shots to show how absurd, sick, and clearly fake this is, let alone identify that google must have filtered reviews and then simply stopped.

I seriously don't get that last part. Once they have identified profiles with fake reviews why isn't google tracking them, analyzing them and accordingly nuking them.

BTW: These smb's are in California and NY, states where fake reviews have been prosecuted.
 
Joined
Oct 25, 2013
Messages
752
Reaction score
286
Tim - it needs to be fairly obvious, but if they're foolish enough to post a review that makes it clear it's not from a legitimate customer, then you shouldn't have any trouble getting it removed. You can try flagging it, but you'll find the best traction posting on the GMB forum. If one of the TCs takes a look and is also convinced, they can escalate it to the Google engineers in charge of reviews. If they agree, they'll remove it.

Dave - I'm sure Google's review spam algorithm is fairly complex at this point, but it's got a long ways to go to be anywhere near as robust as it could be. Given Google's commitment as of last May to being an AI first company, I think it's likely we'll see some pretty crazy changes in how Google handles spamming rolling out over the next few years, but for now, unfortunately, a lot falls through the cracks. You're welcome to make your case on the GMB forum, feel free to flag me down if you do.
 

David Feynman

Member
Joined
Aug 23, 2017
Messages
1
Reaction score
0
Do you all see better results flagging potential fake reviews or having asking a contributor to funnel it upwards to Google?

I am looking at this business which a lot of reviews have the same place and 6 contributions:
https://www.google.com/maps/place/I...38a75e!8m2!3d33.0528423!4d-89.6029714!9m1!1b1
That's absolutely hilarious. Being an energy company is one of those things where no matter how good you are a lot of people are going to hate you, yet this company averagres 4.8 out of 5 and has endless raves as if they were a Mercedes dealership giving an owner concierge service with free car delivery to their home while they pick up the one for service. I'd give them the benefit of the doubt and think perhaps they encourage people to review them, if it weren't for the obvious fakes you found.
 
Similar threads
Thread starter Title Forum Replies Date
S Local Services Ads - Fake Reviews Local Reviews 1
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 2
C Fake google reviews on google my business Contact Us Messages 2
swmaher Competitor Buying Fake Reviews Local Reviews 1
Tony Wang Fake Reviews - Completely Unsolicited? Local Reviews 2
J Reporting 3 fake reviews...please help Local Reviews 2
Chad Fake, Negative Reviews & Reputation Management - A Personal Experience Recycle Bin 0
MKubot Punishment or Review of Competitor Fake Reviews Ask a LocalU Expert [PRIVATE] (LocalU) 6
M Fake Reviews/ Possible Lead Gen Company Spam on Google 5
zach.todd Finding listings with fake reviews Local Reviews 3
ChristianRdz Removing spam/fake reviews Google My Business & Google Maps 2
sixthcitysarah Is there anything you can do about competitors having fake reviews? Google My Business & Google Maps 2
J Fake Google Reviews How To Report The Most Effective Way? Spam on Google 1
T Will GMB consider a review placed by a customer who was taken to court for a Judgement recovered by the business as Spam or Fake Comment? Local Reviews 1
JohnS Disgruntled x-employee leaving fake Facebook reviews Local Reviews 4
J Negative Google Reviews that have been hidden behind fake business Moving or Name Changes 10
F How Does a Business Deal with Fake Reviews? Recycle Bin 0
djbaxter Brightlocal: Fake Reviews Statistics Spam on Google 4
djbaxter Fake Product Review Sites: New Type of Spam Exploit in Google Spam on Google 0
djbaxter FTC Rules that Selling Followers and Likes or Posting Fake Reviews is Illegal Local Reviews 8
LocalSEODat How Does a Business Deal with Fake Reviews? Local Reviews 32
J Fake Yelp Review What Recourse? Local Reviews 5
j_holtslander Tool to scan reviews for fakes? Local Reviews 2
Ewan Kennedy Fake review summaries generated by schema markup Local Reviews 9
pbarnhart The power of fake reviews - a tale from r/offmychest Local Reviews 4
mikepetersonwi Fake Facebook Reviews Local Reviews 3
JoyHawkins 4-Star Fake Review Issue - Over 2.3 Million Fake Ratings on Google Local Reviews 32
djbaxter Google's new reCaptcha v3 may help with fake reviews Websites, Software, and Security 1
Tim Colling Is there any point in reporting fake review companies like this one? Local Search Experts Forum 7
SmallBizGeek Google refusing to remove two obviously fake negative reviews Local Reviews 17
Garrett Sussman An Interview with Jason Brown: Fake Reviews, Review Management, and the Review Site of the Future Local Reviews 6
JoyHawkins How Do You Deal With Competitors That Get Fake Reviews? Local Reviews 7
Garrett Sussman Why Fake Reviews Are Like Fake News and What You Can Do About It Local Reviews 2
Q Competitor Using Our Name & Buying Fake Reviews... Help & Support for Google Local 1
Ajay Prasad AI Trained to Write Convincing Fake Yelp Restaurant Reviews. Thoughts? Local Search 5
Linda Buquet Terrible Fake Trump Business Reviews could cost the #Trump Empire $100 Million. SAD! Local Reviews 2
R Flagging Fake Reviews Google My Business & Google Maps 9
Linda Buquet Jeweler Attacked by Hundreds of Fake 1 Star Reviews - Facebook Refuses to Act Local Reviews 2
Linda Buquet Huge Fake Review Lawsuit - Amazon Smacks Down 1000 Fiverr Users Local Reviews 4
Linda Buquet Yelp Cracks Down even Harder on Fake and Manipulative Reviews Local Reviews 0
Margaret Ornsby reporting fake review sites Local Reviews 2
Linda Buquet Named & Shamed on Yelp + How Google Maps are Made + Dealing with Fake Reviews Local Search 0
O How can I report FAKE REVIEWERS Help & Support for Google Local 6
HurricaneK8 Competitor trying to defame clinic with fake reviews :( Local Reviews 14
F Fake reviews on Google: How do we eliminate them? Local Reviews 2
G facing legal action for a fake bad review of a business I used to own. I didn't make Recycle Bin 0
Sharon Massive number of fake locations? Plus tons of review spam...where do I start? Google My Business & Google Maps 3
N Services that post real reviews to fake (alternative) profiles Local Reviews 3
Linda Buquet Outing a Fake Review Ring AND Review Puzzle for Local Pros Local Reviews 6
Linda Buquet Yelp Fake Review Sting OUTS SMBs, Warns Consumers Local Search 9

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom