GMB Listings Stuck in Pending

[danielwallace]

Hey everyone! New to the forum.

So I am currently struggling to verify all 30+ of our physical locations for my company.

These locations were previously set up as service area listings - but I am now changing them to address listings and this has caused quite a few headaches.

My question today is - why are my listings stuck in pending after I receive the code form the postcard and verify them? Some have been stuck pending for a week or more. Any advice on how to troubleshoot this? Would just biting the bullet and paying for a citation service like Yext make sense here?

 

[jvaquino]

Have you tried contacting support? You can fill up this form Google My Business Help

 

[Colan Nielsen]

@danielwallace This is fairly typical for a scenario like yours. Because changing/adding an address to a GMB is a core data edit it often goes through extra layers of verification with the support team.

I'd fill out the form that @jvaquino provided but keep in mind that GMB support is really backed-up.

 

[danielwallace]

Ya'll are great thank you! Looks like getting in touch with support helped, almost all are verified now and I was able to move pretty quickly on the rest, so they must have made some changes to my account on their end.

 

[Susan]

I spoke with GMB Support again this morning about accounts being stuck in PENDING mode - they are saying it is a "known technical glitch" but they have no "timeframe for a fix".

 

[MeganR]

Susan, I had the exact same response from my call to GMB support 2 weeks ago. That it was a 'glitch' on their end and that they'd be following up with me via email. I have heard nothing and the listing is still 'pending review.'