GMB Page Suspended

[ChiSkyline]

Hi All,

Having a problem with a GMB page. The firm recently moved locations, and a few seconds after changing the address on GMB, the listing was marked "suspended". I submitted an appeal yesterday of which I have still not heard back. I did email the GMB support team about a managerial issue (now resolved), and in a later conversation, mentioned the suspended page. That rep told me that I have to go create a new page. Am I stuck, here?

Any insight is appreciated! Thank you in advance!

 

[JoyHawkins]

I don't know why anyone would advise making a new page :/

Are you able to list the details of the business in question?

 

[ChiSkyline]

Hi Joy,

Yep - Google support recommended that I create a new page. I read an article of yours that stated that all you had to do was change the address - so their response wasn't resonating with me. See image attached.

I was able to get on the phone with support. They requested the following to un-suspend the listing:

• Business licence or an utility bill on the name of the business as a proof of existence.
• Best time to get in touch with you on the business number.
• Store front pictures of your business with the business name mentioned on it

I'm going to move forward with providing the requested information and keep my fingers crossed.

 

[JoyHawkins]

I replied to your private message but the issue is that both addresses on the website that are listed are PO Boxes, which aren't allowed on GMB.

 

[ChiSkyline]

Hey Joy,

Thanks for the reply - I should have been more clear...my bad!

This guy literally just changed addresses and is now in a physical office location. I'm in the process of changing everything over, which is where I ran into the GMB issue. In his area of work, he rarely, if ever has clients in the office. Most everything is done off-site. He services all of GA and facilitates projects in the state of Georgia.

The new physical address is a large office building in Atlanta. This is his first big local push. The PO Boxes are on their way out as we type.