Trending GMB Q&A Gone Missing?

[BenFisher]

I am seeing and hearing some news that some Questions & Answers are suddenly getting removed by GMB. I was alerted to this over the weekend by Brodie. Today I can confirm that I have at least 6 listings that have had Questions removed that were not violating any guidelines.

I have raised this to Google, but I would love to hear from anyone else if they are seeing the same issue?

If you are willing to share the profile that would be great as I can share it with Google.

 

[AndySimpson]

You beat me to it Ben, I am seeing the same HOWEVER when I ask a question that I know I posted, the Q&A is suggested back to me...but still the listing is showing "Be the first to ask a question"

Houston, we have a problem!

 

[BenFisher]

Thanks for the video Andy! I have already alerted Google to the issue.

 

[CarrieHill]

Are we seeing it for particular categories? My HVAC, Real Estate, and Locksmith clients are still showing the Q&A.

 

[Blake Denman]

I'm seeing some clients in the same industry (addiction treatment) that have their Q&A still there and others that are now showing 0 when I know there were at least 3 prior.

 

[AndySimpson]

Are we seeing it for particular categories? My HVAC, Real Estate, and Locksmith clients are still showing the Q&A.

Mine are all legal Carrie so far.

 

[AndySimpson]

I'm seeing some clients in the same industry (addiction treatment) that have their Q&A still there and others that are now showing 0 when I know there were at least 3 prior.

Blake, if you start to type in a question that you know was already there, you'll see if appear in the suggested answers...so the data is there, just not displaying.

 

[Blake Denman]

I'm seeing that too but for one of my clients, it doesn't happen.

 

[BenFisher]

For me, it is rehabs, lawyers, real estate, insurance (all duress categories)

 

[JoyHawkins]

We are seeing this too. I also noticed the number that shows on the Knowledge Panel includes the missing one. For example, one of my clients says 8 for "see all questions" and when you click there are only 4 showing.

 

[Wary Goose]

Seeing this issue for my dance studio client. Their Knowledge Panel Q&A shows "See all questions (7)" but when you click on the link you can scroll through all 8 Q&A's I added for them.

 

[Allie Margeson]

I'm seeing a few variations of this issue on my clients across various industries (legal, construction, automotive, retail and more).

I have Q&A monitoring emails set up through Whitespark's Reputation Builder. We were alerted in two waves - October 13 & 14 around 2 a.m. EST within the span of minutes across multiple accounts.

These are the variations I've seen so far:
1) Some Q&A missing and the tally on the business profile is correct (showing the reduced number of questions).
2) Some Q&A missing and the tally on the business profile is still including all/some of the removed questions.
3) Some Q&A were missing according to the alert email but they're visible again??

I see the same thing Andy pointed out - the Q&A that are missing seem to show in the suggested results if you type them into the Ask A Question box.

I've seen this for both seeded and user-generated Q&A.

 

[BisnarChase]

Seeing this issue for my dance studio client. Their Knowledge Panel Q&A shows "See all questions (7)" but when you click on the link you can scroll through all 8 Q&A's I added for them.

Same. Says 'see all 19 Q&A' and only displays 13.

 

[Ryan Steinolfson]

Seeing this issue with real estate

 

[AndySimpson]

They're back...

Update: They're coming back...I have seen a few that were missing get their questions back.

 

[ChristianRdz]

Seeing the same thing for home home service businesses I manage. Looks like the ones removed were ones I seeded.

 

[DaveHolmstrand]

I'm seeing this in the "Advertising" and "Band" categories. Only a few Q&As are appearing, when I've entered multiple Q&As for the profiles.

I am seeing and hearing some news that some Questions & Answers are suddenly getting removed by GMB. I was alerted to this over the weekend by Brodie. Today I can confirm that I have at least 6 listings that have had Questions removed that were not violating any guidelines.

I have raised this to Google, but I would love to hear from anyone else if they are seeing the same issue?

If you are willing to share the profile that would be great as I can share it with Google.

 

[mblumenthal]

With Barbara Oliver, we saw 7 of 11 removed. At first the top level showed 11 were still there but upon click in only saw 4. The top number was adjusted down to 4 after that.

Then yesterday, 1 was brought back so she is now at 5.

 

[Ellen]

Yes, also seeing this. Here's an example when the question shows in the featured Q&A section of desktop. There is an answer to this specific question but it is listed as (No answers)

 

[Lanerizz]

I'm still missing a couple in certain scenarios but it's better than a few days ago.