How to contact google business profile by phone

[Oliver Keates]

How to contact google business profile by phone? After submitting a support ticket what is the average wait time they take to reply?

 

[Brian - TGL]

As @Colan Nielsen mentioned to you earlier this year, phone support is not something I have come across anywhere either:

Phone support with GBP video verification in April 2024 | Google Business Profile (GBP) & Google Maps

Is there an option to get phone support for Google Business Profile in regards to video verification.

localsearchforum.com

 

[cjk]

I spoke to them as soon as I attempted to contact them. i was given the choice to speak to them via online chat or for them to call me. I did this by navigating into the help section and at the bottom (or click around) and theres an option "Need more help?" choose 'contact us' and it's within there. I believe its open till 1930 for the UK and possible less hours weekends.

 

[Brian - TGL]

@cjk what URL were you at?

 

[JoyHawkins]

Someone else told me they got chat and phone the other day as well so it might be coming back in a very limited capacity. I haven't been able to trigger it.

 

[klharris08]

Phone support would be news to me. Haven't seen it yet if it's coming back.

 

[Oliver Keates]

I spoke to them as soon as I attempted to contact them. i was given the choice to speak to them via online chat or for them to call me. I did this by navigating into the help section and at the bottom (or click around) and theres an option "Need more help?" choose 'contact us' and it's within there. I believe its open till 1930 for the UK and possible less hours weekends.

@cjk Makes sense as GBP did ring me back(Google mountain view) after submitting a support form within UK working hours. I think it maybe specific times of the day for phone support?

The google phone agent was like a gatekeeper forwarding on my issue to their GBP specialist team. The team resolved the issue with me within 72 hours.

 

[cjk]

Good job! Glad your sorted.